000 02851nam a2200337 a 4500
003 OSt
005 20240122142105.0
008 181121s19uu xx 00 eng d
040 _cCvSU Main Campus Library
041 0 _aeng
082 0 4 _a658.812
_bAb3 2022
100 _aAbella, Irish C.
_eauthor
_939558
245 1 0 _aService quality assessment of public bus transportation in Cavite /
_cby Irish C. Abella and Goldhie Wren A. Barredo.
260 _aIndang, Cavite :
_bCavite State University- Main Campus,
_c2022.
300 _axvi, 113 pages :
_billustrations ;
_c28 cm.
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
500 _aThesis (Bachelor of Science in Industrial Engineering) Cavite State University
504 _aIncludes bibliographical references.
508 _aCollege of Engineering and Information Technology (CEIT)
520 3 _a ABELLA, IRISH C. and BARREDO, GOLDHIE WREN A. Service Quality Assessment of Public Bus Transportation in Cavite. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. July 2022. Adviser: Engr. Harry D. Ednacot Jr. This study was made in order to assess the service quality and identify the service gap that exist in the four public bus transportation in Cavite, namely: Erjohn and Almark, San Agustin, Saulog Transit and Baes Express. This study was conducted from January 2021 to May 2022. A descriptive method of research design was utilized and employed a survey questionnaire to gather data from respondents. The researcher was able to acquire the required number of respondents for this study which is 399, that is 100 percent of the required respondents. Based on the results, the study revealed that the four public bus transportation in Cavite obtained a negative gap score: (Erjohn and Almark: -0.5015, San Agustin: -0.4831, Saulog: -0.4760, Baes Express: -0.6169) which indicates that the four public bus companies' services that their customer perceived were not able to meet their expectation. The study was able to provide recommendations for the service quality improvements. Lastly, a developed service framework was provided for public bus transportation services.
541 _cSubmitted copy to the University Library.
_d08/08/2022
_eT-9124
650 0 _aBuses
_917869
_xPublic transportation
_xService quality
650 0 _aTransportation services
_917837
_xCustomer satisfaction
690 _aBachelor of Science in Industrial Engineering
_91858
700 _aBarredo, Goldhie Wren A.
_eauthor
_939559
700 _aEdnacot, Harry D Jr.
_eadviser
_939560
856 _yClick here to view the Abstract and Table of Contents
_uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=f0a5abf02991461a8824dac8f0478cbf
942 _2ddc
_cMAN
999 _c62780
_d62780