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003 | OSt | ||
005 | 20240122142105.0 | ||
008 | 181121s19uu xx 00 eng d | ||
040 | _cCvSU Main Campus Library | ||
041 | 0 | _aeng | |
082 | 0 | 4 |
_a658.812 _bAb3 2022 |
100 |
_aAbella, Irish C. _eauthor _939558 |
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245 | 1 | 0 |
_aService quality assessment of public bus transportation in Cavite / _cby Irish C. Abella and Goldhie Wren A. Barredo. |
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_aIndang, Cavite : _bCavite State University- Main Campus, _c2022. |
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300 |
_axvi, 113 pages : _billustrations ; _c28 cm. |
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_2rdacontent _atext |
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_2rdamedia _aunmediated |
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_2rdacarrier _avolume |
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500 | _aThesis (Bachelor of Science in Industrial Engineering) Cavite State University | ||
504 | _aIncludes bibliographical references. | ||
508 | _aCollege of Engineering and Information Technology (CEIT) | ||
520 | 3 | _a ABELLA, IRISH C. and BARREDO, GOLDHIE WREN A. Service Quality Assessment of Public Bus Transportation in Cavite. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. July 2022. Adviser: Engr. Harry D. Ednacot Jr. This study was made in order to assess the service quality and identify the service gap that exist in the four public bus transportation in Cavite, namely: Erjohn and Almark, San Agustin, Saulog Transit and Baes Express. This study was conducted from January 2021 to May 2022. A descriptive method of research design was utilized and employed a survey questionnaire to gather data from respondents. The researcher was able to acquire the required number of respondents for this study which is 399, that is 100 percent of the required respondents. Based on the results, the study revealed that the four public bus transportation in Cavite obtained a negative gap score: (Erjohn and Almark: -0.5015, San Agustin: -0.4831, Saulog: -0.4760, Baes Express: -0.6169) which indicates that the four public bus companies' services that their customer perceived were not able to meet their expectation. The study was able to provide recommendations for the service quality improvements. Lastly, a developed service framework was provided for public bus transportation services. | |
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_cSubmitted copy to the University Library. _d08/08/2022 _eT-9124 |
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_aBuses _917869 _xPublic transportation _xService quality |
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_aTransportation services _917837 _xCustomer satisfaction |
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_aBachelor of Science in Industrial Engineering _91858 |
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_aBarredo, Goldhie Wren A. _eauthor _939559 |
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_aEdnacot, Harry D Jr. _eadviser _939560 |
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_yClick here to view the Abstract and Table of Contents _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=f0a5abf02991461a8824dac8f0478cbf |
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_2ddc _cMAN |
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_c62780 _d62780 |