000			03848nam a2200361 a 4500
003			OSt
005			20240603135206.0
008			170410s19uu xx 00 eng d
040			_cCvSU Main Campus Library
041	0		_aeng
082	0	4	_a647.95 _bAc9 2022
100		0	_aAcuisa, Shaine Jienelle Ann G. _940414 _eauthor
245	1	0	_aImplementation of IATF-based health and safety protocols and its effect on customer satisfaction and convenience in selected dine-in restaurant in Tagaytay City / _cby Shaine Jienelle Ann G. Acuisa, Marvielyn P. Mogara, Katherine Joy L. Mondala and Rayven M. Panghulan.
260	0		_aIndang, Cavite : _bCavite State University- Main Campus, _c2022.
300			_axviii, 76 pages : _billustrations ; _c28 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aThesis (Bachelor of Science in Business Management major in Service Management) Cavite State University
504			_aIncludes bibliographical references.
508			_aCollege of Economics, Management and Development Studies (CEMDS)
520	3		_a ACUISA, SHAINE JIENELLE ANN G., MOGARA, MARVIELYN P., MONDALA, KATHERINE JOY L., PANGHULAN, RAYVEN M. Implementation of IATF-Based Health and Safety Protocols and its Effect on Customer Satisfaction and Convenience in Selected Restaurants in Tagaytay City. Undergraduate Thesis. Bachelor of Science in Business Management major in Service Management Program, Cavite State University, Indang, Cavite. August 2022. Adviser: Mr. Elmer D. Baybay. The Inter-Agency Task Force has authorized permitting restaurants in GCQ areas to partially resume dine-in services as long as strict health and safety requirements are observed. Implementing IATF-based health and safety measures may have an impact on dine-in customers' satisfaction and convenience. The study aimed to determine the significant relationship between the Implementation of the IATF-Based Health and Safety Protocols and the customer service satisfaction and convenience of the customers. It was conducted from the selected restaurants in Tagaytay City, among them are Balay Dako, Bulalo Capital, Bulalo Point Turo-Turo, Cabanas Dine and Bar and Leslie's from April 2021 to January 2022. Quota sampling techniques were used to select the participants. Furthermore, using frequency distribution, it was found out that the participants are still satisfied with the customer service and convenience despite the implemented health and safety protocols. In addition, Kendall's Tau correlation coefficient has showed that the Implementation of the IATF-Based Health and Safety Protocols has a positive significant correlation on the customer satisfaction and convenience of the participants. It was concluded that the implementation of the IATF-based health and safety protocols has no negative impact on customer service satisfaction and convenience of the participants. It is recommended that the restaurant owners must strictly observe the implementation of the health and safety protocols because the results have shown that if there is a full implementation of protocols, customers tend to be highly satisfied, or vice versa.
541			_cSubmitted copy to the University Library. _d10/17/2022 _eT-9191
650		0	_aFood service management _92521 _xCOVID-19 Pandemic, 2020- _xHealth measures
650		0	_aRestaurant management _96736 _xCOVID-19 Pandemic, 2020- _xHealth measures
690			_91343 _aBachelor of Science in Business Management _xService Management
700			_aMogara, Marvielyn P. _eauthor _940416
700			_aMondala, Katherine Joy L. _eauthor _940418
700			_aPanghulan, Rayven M. _eauthor _940422
700			_aBaybay, Elmer D. _eadviser _937577
856			_yClick here to view abstract and table of contents
942			_2ddc _cMAN
999			_c62887 _d62887