000 03630nam a2200325 a 4500
003 OSt
005 20230509100910.0
008 091210s19uu xx 00 eng d
040 _cCvSU Main Campus Library
041 0 _aeng
082 0 4 _a158.1
_bD36 2009
100 0 _aDe Guzman, Diane Hazel U.
_914812
_eauthor
245 1 0 _aDemographic characteristics and occupational stress of employees in Sykes Asia at Burgundy Corporate Tower Makati City /
_cby Diane Hazel U. de Guzman.
260 0 _aIndang, Cavite :
_c2009.
_bCavite State University- Main Campus,
300 _axi, 69 pages :
_c28 cm.
_billustrations ;
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
500 _aThesis (BS Psychology) Cavite State University
504 _aIncludes bibliographical references.
508 _aCollege of Arts and Science (CAS)
520 3 _aDE GUZMAN, DIANE HAZEL U. “Demographic Characteristics and Occupational Stress of Employees in Sykes Asia at Burgundy Corporate Tower Makati City”. Undergraduate Thesis. Bachelor of Science in Psychology. Cavite State University. April 2009. Adviser: Alma Fatima R. Reyes. The study was conducted to determine the relationship of demographic characteristics and occupational stress of call center agents. A total of ninety seven employees of Sykes Asia were used as respondents. The study was conducted from the month of November 2008 to December 2008 at Burgundy Corporate Tower in Makati. A lifted, modified and validated questionnaire was used as a research instrument of the study. The study determined the demographic characteristics of call center agents of Sykes Asia and the level of their occupational stress. It also evaluated the relationship between demographic characteristics and occupational stress. It found out the most common form of relaxation to reduce the job stress of the employees. The results of the demographic characteristics indicated that majority of the respondents are aged 22 to 25 year old; single; reached college level with a monthly income of twelve thousand a month; contractual; and working in the company for less than a year. The results also revealed that decision latitude or control-related stressor gives the highest level of occupational stress while interpersonal stressor gives the lowest level of occupational stress. In general, demographic characteristics of the respondents have no significant relationship to their occupational stress. However, it was revealed in the study that age is an indicator of occupational stress as well as civil status of the respondents. It showed that younger and single employees tend to have higher occupational stress level. The result also found out that watching movies is the most common form of relaxation to reduce stress by the employees. Moreover, the result of the study provides valuable information on the different occupational stressor present in any kind of work particularly in the call center industry. These occupational stressors when not properly managed can lead to serious problems which is therefore imperative to consider in future studies.
541 _cSubmitted to the University Library
_d03-25-2009
_eT-3887
650 0 _aStress (Psychology)
_91280
650 0 _aBehavior modification
_9333
690 _91345
_aBachelor of Science in Psychology
700 _aReyes, Alma Fatima R.
_915869
_eadviser
856 _uhttp://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=cf10ae9696824d9d407ba68350a0e7a3
_yClick here to view thesis abstract and table of contents
942 _2ddc
_cMAN
999 _c7708
_d7708