Cases in total quality management : manufacturing and services /
Heizer, Jay H.
Cases in total quality management : manufacturing and services / Jay Heizer and Jay Nathan. - Cincinnati, Ohio : South Western College Pub., c1998. - xiii, 238 p. : ill. ; 27 cm.
0789506947
Total quality management--Case studies
Manufacturers--Management--Case studies
Service industries--Management--Case studies
HD62.15 / H36 1998
Cases in total quality management : manufacturing and services / Jay Heizer and Jay Nathan. - Cincinnati, Ohio : South Western College Pub., c1998. - xiii, 238 p. : ill. ; 27 cm.
0789506947
Total quality management--Case studies
Manufacturers--Management--Case studies
Service industries--Management--Case studies
HD62.15 / H36 1998