Management : meeting and exceeding customer expectations /

Plunkett, W. Richard (Warren Richard)

Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. - 9th ed. - Australia ; Mason, Ohio : Thomson/South-Western, c2008. - xxix, 704 p. : ill. (some col.) ; 26 cm.

Includes bibliographical references (p.663-688) and index.

9780324568363 (intl. ed.)


Management.
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