MARC details
| 000 -LEADER |
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| fixed length control field |
04242nam a2200349 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20231012093015.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
200707s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.8 |
| Item number |
M56 2017 |
| 100 #0 - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Metica, Kathleen Ashley V. |
| Relator term |
author |
| 9 (RLIN) |
38912 |
| 245 10 - TITLE STATEMENT |
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| Title |
Service gap analysis of selected bed and breakfast hotels in Tagaytay City, Cavite / |
| Statement of responsibility, etc. |
by Kathleen Ashley V. Metica. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Indang, Cavite : |
| Date of publication, distribution, etc. |
2017. |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xvi, 85 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
cm. |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Business Management Major in Marketing Management) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Economics, Management, and Development Studies (CEMDS) |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
KATHLEEN ASHLEY V. METICA, JOAN MAY SERRANO AND ALYSSA CAMILLE R. TAPOROC. Service Gap Analysis of Selected Bed and Breakfast Hotels in Tagaytay City, Cavite. Undergraduate Thesis. Bachelor of Science in Business Management. Cavite State University, Indang, Cavite. May 2017. Adviser: Mr Gener T. Cueno. <br/>The study was conducted last November 2016 to May 2017 to assess the service gap on selected bed and breakfast hotels in Tagaytay City, Cavite. The study includes the economic profile of the customers of bed and breakfast hotel. This also identified the management perception, customer expectation and customer's assessment of actual service received in terms of service quality dimensions namely, tangibility, reliability responsiveness assurance and empathy. The study used descriptive and correlational method of research design. Primary and secondary data were used as sources of information in the study. To determine the B&B hotel who will be the actual participants of the study researchers used convenience sampling while quota sampling was used to determine the actual number of customer respondents. Frequency, percentage, weighted mean. Wilcoxon, signed-rank test and Mann Whitney were the statistical methods used in the study. <br/>The result revealed that there is no significant difference between the management perception and customer expectation. However, the study shows that there is a significant difference between the expectations of customers towards the bed and breakfast hotel services, to the actual service they received. <br/>Most of the participants (40.78%) are young adults which are at the age of 25 years old and below, majority are female (54%) and single (66%). Forty six percent had income ranging from P20, 001 to P30, 000 per month. Seventy percent of the respondents were employed by private firms.<br/>Based on the survey of the management, all of the selected bed and breakfast hotels offered food services while 4 of them offered other service which included events and room accommodation. The foot service was also usually availed service of the customers. <br/>For the gap between the service quality perception and service expectation, the study reveals that there's a gap on the service quality dimension reliability and assurance which means that management has higher perception than customers’ expectation in terms of their service quality. While the gap between the perceptions of customers towards the bed and breakfast hotel services to actual service received, results revealed that there is a gap on all quality dimensions namely. This means that the customers actual services received from the B&B hotels is different to what they perceived.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
09/07/2017 |
| Accession number |
T-7038 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Customer services |
| 9 (RLIN) |
7799 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Hotel and motels |
| 9 (RLIN) |
38913 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
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| 9 (RLIN) |
1343 |
| Course or Program |
Bachelor of Science in Business Management |
| Major |
Marketing Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Serrano, Joan May |
| 9 (RLIN) |
38914 |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Taporoc, Alyssa Camille R. |
| 9 (RLIN) |
38915 |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cueno, Gener T. |
| 9 (RLIN) |
2434 |
| Relator term |
adviser |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Port |
80 |
| Link text |
Click here to view thesis abstract and table of contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=281f0b0985c61bc3b07f7858cd476dac">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=281f0b0985c61bc3b07f7858cd476dac</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
