MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02297nam a22003497a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220323094402.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210906b ||||| |||| 00| 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2017048452 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781260092424 (alk. paper) |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
CvSU Main Campus Library |
| Description conventions |
rda |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
B64 2019 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
1365 |
| Personal name |
Bordoloi, Sanjeev |
| Relator term |
author |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service management : |
| Remainder of title |
operations, strategy, information technology / |
| Statement of responsibility, etc. |
Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Ninth edition. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
International Student edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, NY : |
| Name of publisher, distributor, etc. |
McGraw-Hill Education, |
| Date of publication, distribution, etc. |
c2019. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 520 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
29 cm |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Revised edition of the authors' Service management, 2014. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and indexes. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Part One. Understanding services -- The service economy -- Service strategy -- Part Two. Designing the service enterprise -- New service development<br/>-- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Part Three. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines --<br/>Capacity planning and queuing models -- Part four. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Appendix: A Areas of standard normal distribution -- B Uniformly distributed random numbers [0,1] --<br/>C Values of L for the M/M/c queuing model -- D Equations for selected queuing models.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
Fund 164 |
| Vendor |
Linar Educational Materials, Inc. |
| Method of acquisition |
Purchased |
| Date of acquisition |
11-26-2019 |
| Accession number |
77930 |
| Owner |
NEJ |
| Purchase price |
PHP 3,183.20 |
| PO No. |
2019-11-900 |
| ICS or PAR No. |
2019-1-0739 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
5984 |
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
1362 |
| Personal name |
Fitzsimmons, James A. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
1364 |
| Personal name |
Fitzsimmons, Mona J. |
| Relator term |
author |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=abd1e87eeeb92642d0cede185c941e44">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=abd1e87eeeb92642d0cede185c941e44</a> |
| Link text |
Click here to view the table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
