MARC details
| 000 -LEADER |
|---|
| fixed length control field |
04090nam a2200361 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220905144508.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
211123b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
155.9 |
| Item number |
G13 2019 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
14559 |
| Personal name |
Galang, Angela Marie C. |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Moderating effect of dispositional attribution to emotional exhaustion and apathy of call center agents in Cavite / |
| Statement of responsibility, etc. |
by Angela Marie C. Galang, Mon D. Tica, and Alexis D. Tumbagahan. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2019. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 69 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Thesis (Bachelor of Science in Psychology) Cavite State University. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| College and Department |
College of Arts and Sciences (CAS), Department of Social Sciences and Humanities |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
GALANG, ANGELA MARIE C., TICA, MON D., and TUMBAGAHAN, ALEXIS B. Moderating Effect of Dispositional Attribution to Emotional Exhaustion and Away of Call Center Agents in Cavite. Undergraduate Thesis. Bachelor of Science in Psychology, Cavite State University, Indang, Cavite. March 2019. Adviser: Ms. Armi Grace B. Desingatio, MAEd, LPT, RPm. <br/>This study was primarily conducted with the intention to determine; (1) the level air emotional exhaustion of the call center agents; (2) the level of apathy of the call center agents; (3) the level of dispositional attribution of call center agents in terms of accidental behavior, choice, hedonistic relevance, intentional behavior, personalism, and social desirability; (4) significant relationship between emotional exhaustion and apathy, motional exhaustion and dispositional attribution, and dispositional attribution and way; (5) moderating effect of dispositional attribution to emotional exhaustion and apathy of call center agents. <br/>The study utilized a descriptive correlation research design. The participants were 500 call center agents throughout Cavite area which are working in any Business Process Outsourcing (BPO) company with the criteria of six months of tenure as well as handling voice accounts. Furthermore, quota sampling was used in choosing the participants. For data gathering, the researchers used three instruments, first is the Maslach's Burnout Inventory by Maslach et al. which composed of 7 items; second is the Job Apathy Scale by Schmidt et al. which is composed of 10 items; and lastly, a self-made inventory entitled Dispositional Attribution Scale for Call Center Agents which is composed of 30 items. <br/>The study found out that majority of the call center agents in Cavite experienced moderate emotional exhaustion, moderate apathy, and low dispositional attribution. On die other hand, in terms of moderating effect of dispositional attribution, only one variable could moderate such stress and loss of interest and that is Personalism. Most importantly, the study identified there is no relationship among dispositional attribution, emotional exhaustion, and apathy. Generally, the result entailed that an agent working in BPO company could be internally motivated and has a positive character but could still be instigated with moderate stress and loss of interest at their work in which could be moderated in how their bosses and executives handle their communication and influence each other respectively.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
May 29, 2019 |
| Accession number |
T-8141 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
14560 |
| Topical term or geographic name entry element |
Emotional stress |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
11054 |
| Topical term or geographic name entry element |
Psychological stress |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Psychology |
| 9 (RLIN) |
125 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| 9 (RLIN) |
1345 |
| Course or Program |
Bachelor of Science in Psychology |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
14561 |
| Personal name |
Tica, Mon D. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
14562 |
| Personal name |
Tumbagahan, Alexis D. |
| Relator term |
author |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
4493 |
| Personal name |
Desingaño, Armi Grace B. |
| Relator term |
adviser |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=17e0d53f566416768eea98615e504872">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=17e0d53f566416768eea98615e504872</a> |
| Link text |
Click here to view thesis abstract and table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
