MARC details
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04698nam a2200361 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20240104141010.0 |
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170410s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
158.7 |
| Item number |
C11 2018 |
| 100 #0 - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Cabacas, Cindy N. |
| 9 (RLIN) |
31490 |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
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| Title |
Influence of emotional dissonance and job burnout on well-being of call center employees of BPO companies in selected areas of Cavite / |
| Statement of responsibility, etc. |
by Cindy N. Cabacas, Joan S. Dela Cruz and Keith Alrie Lallayne F. Garcia. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2018. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xvi, 66 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Business Management) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Economics, Management and Development Studies (CEMDS) |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
CABACAS, CINDY No, DELA CRUZ, JOAN so, and GARCIA, KEITH ALRIE<br/>LALLAYNE F. Influence of Emotional Dissonance and Job Burnout on Well-being of Call<br/>Center Employees of BPO Companies in Selected Areas of Cavite. Undergraduate<br/>Thesis. Bachelor of Science in Business Management Major in Human Resource<br/>Development Management. Cavite State University, Indang, Cavite. June 2018. Adviser:<br/>Ms. Tania Marie P. Melo.<br/><br/>This study was conducted to determine the effects of emotional dissonance and job<br/>burnout on well-being of call center employees in Business Process Outsourcing (BPO)<br/>companies in selected areas of Cavite. Specifically, it aimed to: (l) determine the socio<br/>demographic profile of call center employees in selected BPO companies; (2) determine the<br/>level of emotional dissonance of call center employees; (3) determine the level of job burnout of<br/>call center employees; (4) determine the well-being of call center employees; (5) compare the<br/>emotional dissonance of participants according to their socio demographic;(6) compare the job<br/>burnout level of participants according to their socio demographic profile; (7) compare the state<br/>of being of participants according to their socio-demographic profile; (8) identify the relationship<br/>between emotional dissonance and well-being of call center; and (9) and assess relationship<br/>between job burnout and well-being of call center employees.<br/>The participants of the study were 207 call center employees from four companies in<br/>selected areas of Cavite. A questionnaire was used to gather data from the participants.<br/>Frequency count, percentage, mean, and standard deviation were computed to answer the<br/>objectives. Five-point Likert scale was also used to measure the variables. Spearman rank<br/>correlation, point biserial correlation and Chi-square test were used to determine the<br/>relationship between variables.<br/>Results for the sociodemographic profile yielded 49.3 percent of the participants were<br/>male while 50.7 percent of them were female; their age ranged from 24 to 40 years.<br/>77.8 percent were single, while 22. 2 percent of them were married, participants were<br/>relatively new in their job, having three years and below of length of service. The participants<br/>worked in thrice shift schedule. Also, 79.7 percent of them were regular employees.<br/><br/>Results revealed that there was a very high emotional dissonance of felt and display<br/>emotions at work. There was a high level of job burnout at work. Also, there was a good level<br/>of state of being at work.<br/>It was found out that civil status, length of service, work shift and work status were<br/><br/>significantly relationship with emotional dissonance, level of job burnout and level of well-<br/>being. There is a significant relationship between emotional dissonance and level of job<br/><br/>burnout. There is a significant relationship between emotional dissonance and well-being and<br/>there is also a significant relationship between the level of job burnout and level of well-being<br/>of the call center employees. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted copy to the University Library. |
| Date of acquisition |
11/22/2018 |
| Accession number |
T-7683 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Job Stress |
| 9 (RLIN) |
4484 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Job burnout |
| 9 (RLIN) |
16917 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Well-being |
| 9 (RLIN) |
17210 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
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| 9 (RLIN) |
1343 |
| Course or Program |
Bachelor of Science in Business Management |
| Major |
Human Resource Development Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Dela Cruz, Joan S. |
| Relator term |
author |
| 9 (RLIN) |
31493 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Garcia, Keith Alrie Lallayne F. |
| Relator term |
author |
| 9 (RLIN) |
31494 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Melo, Tania Marie P. |
| Relator term |
adviser |
| 9 (RLIN) |
2499 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Click here to view the Abstract and Table of Contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=60d9d0a04008f4b3bf3a5751edb92ccf">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=60d9d0a04008f4b3bf3a5751edb92ccf</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
