MARC details
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05116nam a2200373 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20231107135444.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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210107b ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.723 |
| Item number |
B47 2022 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Bibar, Kaye A. |
| 9 (RLIN) |
38707 |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
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| Title |
The Reliability of Philippine internet service providers as viewed by business process outsourcing employees in selected areas of Cavite / |
| Statement of responsibility, etc. |
by Kaye A. Bibar, Karen Joy E. Catapang, Jessa S. Cortez and Lennon Dhy Lann P. Gabon. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xiv, 77 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Business Management major in Services Management) Cavite State University. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Economics, Management and Development Studies (CEMDS). |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
BIBAR, KAYE A., CATAPANG, KAREN JOY E., CORTEZ, JESSA S., GABON, LENNON DHY LANN. The Reliability of Philippine Internet Service Providers as Experienced by Business Process Outsourcing Employees in Selected Areas of Cavite. Undergraduate Thesis Manuscript. Bachelor of Science in Business Management, major in-Service Management. Cavite State University, Indang, Cavite. August 2022. Adviser: Ms. Tania Marie Melo. <br/><br/> At the start of the pandemic, there was a boom in work-from-home arrangements due to mandatory lockdowns, especially for Business Process Outsourcing (BPO) companies. In working from home, a user's ability to access the internet is made possible by Internet Service Providers (ISP). However, the Philippines has one of Southeast Asia's slowest internet connections and has been a challenge for providers, companies, and consumers. This research is designed to determine the reliability of internet service providers as viewed by the BPO employees working from home in selected areas in Cavite, mainly Imus City, Bacoor City, and the City of Dasmariñas. This study aimed to answer the following: determine the demographic characteristics of the participants; describe the type of internet connection each participant has; describe the reliability of their current internet connection in terms of speed and consistency; determine problems they have encountered in work-from-home setup; and determine customer satisfaction in terms of affordability and customer service. The research methodology is quantitative with a descriptive research approach. The descriptive method was used to discuss the customer's socio- demographic profile, preferred internet service provider, current internet connection reliability, problems encountered, and satisfaction. A survey questionnaire was used to collect data. Due to the ongoing pandemic, the survey was conducted online using Google Forms. Two-stage sampling was used in selecting the participants of the study. The first stage was done through purposive sampling by selecting three municipalities in Cavite. These municipalities were purposively selected since these are the areas in Cavite with the most BPO companies. The second stage was stratified random sampling, in which 150 employees were chosen to participate in the study. Quota sampling is used to determine the number of participants. The results implied that Bacoor has the highest download and upload reliability, Dasmarinas City is second in download reliability but third in upload reliability, and Imus City is third in downloads but second in uploads. In terms of customer satisfaction, participants are pleased with their Internet Service Provider's customer service and its affordability. Overall, participants are satisfied with their ISPs' affordability and customer service. Nevertheless, the ISPs should improve connectivity and customer experience to keep and increase their current satisfied customers to compete against local and foreign competitors. For the readers and especially the BPO employees working from home, it showed that the reliability of these service providers is excellent within the selected areas of Cavite. Lastly, a recommendation for future researchers is to widen the study setting by including a larger area or sample size.<br/><br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
10/10/2022 |
| Accession number |
T-9063 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Outsourcing |
| 9 (RLIN) |
3597 |
| General subdivision |
Internet service providers |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Business |
| 9 (RLIN) |
2849 |
| General subdivision |
Outsourcing |
| -- |
Internet service providers |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Internet service providers |
| 9 (RLIN) |
38720 |
| Form subdivision |
Business services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Course or Program |
Bachelor of Science in Business Management |
| 9 (RLIN) |
1343 |
| Major |
Service management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Catapang, Karen Joy E. |
| Relator term |
author |
| 9 (RLIN) |
38723 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cortez, Jessa S. |
| Relator term |
author |
| 9 (RLIN) |
38728 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gabon, Lennon Dhy Lann P. |
| Relator term |
author |
| 9 (RLIN) |
38729 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Melo, Tania Marie P. |
| Relator term |
adviser |
| 9 (RLIN) |
2499 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Port |
80 |
| Link text |
Click here to view the Abstract and Table of Contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=26197e7909f4e34a93292f9816e3e55a">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=26197e7909f4e34a93292f9816e3e55a</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
