MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03871nam a2200361 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240105082624.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210107b ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.5 |
| Item number |
Al1 2022 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Alcala, Nikka Ella S. |
| 9 (RLIN) |
39075 |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Total quality management practices and operational performance of milk tea shops in selected areas of Cavite / |
| Statement of responsibility, etc. |
by Nikka Ella S. Alcala, Stephanie Joy E. Ferrer and Luzviminda R. Romero and Czarina Ariel B. Vida. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 82 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Thesis (Bachelor of Science in Business Management major in Operations Management) Cavite State University. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| College and Department |
College of Economics, Management and Development Studies (CEMDS). |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
ALCALA, NIKKA ELLA S., FERRER, STEPHANIE JOY E., ROMERO, LUZVIMINDA R., VIDA, CZARINA ARIEL B. Total Quality Management and Operational Performance of Milk Tea Shops in Selected Areas of Cavite. Undergraduate Thesis. Bachelor of Science in Business Management major in Operations Management. Cavite State University, Indang, Cavite. August 2022. Adviser: Asso. Prof. Rowena R. Noceda. <br/><br/> Every business entity seeks to have a continual system of improvement in giving excellent quality service and products that will satisfy customers' needs in the present and future. This study aimed to determine the practices being implemented in milk tea shops such as leadership, employee training, process management, and customer focus. This likewise determined the relationship between total quality management practices and operational performance. Data were obtained through the use of electronic survey-Google forms, which further made use of a descriptive statistical tools to describe the demographic profile of the participants and their business profile, while inferential statistics was employed to ascertain the relationship between the variables. The study revealed that leadership as one of the TQM practices had a highly significant association with productivity, a significant relationship with waste reduction, while an insignificant relationship with new product development. Employee training, in addition, was found to have a significant relationship with waste reduction, while no significant relationship existed with productivity and new product development. Process management, on the other hand, was observed to be significantly associated with waste reduction, productivity, and new product development. Lastly, customer focus was viewed to be highly correlated with new product development and yielded oppositive results in terms of waste reduction and productivity. The milk tea shops are performing total quality management practices; therefore, it is recommended that milk tea shops should continue implementing the TQM practices for the continual improvement of giving the best quality for their consumers either the products or services.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
10/10/2022 |
| Accession number |
T-9094 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management |
| 9 (RLIN) |
3413 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Production management |
| 9 (RLIN) |
1221 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Course or Program |
Bachelor of Science in Business Management |
| 9 (RLIN) |
1343 |
| Major |
Operations Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ferrer, Stephanie Joy E. |
| Relator term |
author |
| 9 (RLIN) |
39077 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Romero, Luzviminda R. |
| Relator term |
author |
| 9 (RLIN) |
39078 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Vida, Czarina Ariel B. |
| Relator term |
author |
| 9 (RLIN) |
39079 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Noceda, Rowena R. |
| Relator term |
adviser |
| 9 (RLIN) |
3852 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Port |
80 |
| Link text |
Click here to view the Abstract and Table of Contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=c0488af6dab77052b80daf286f5c5e07">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=c0488af6dab77052b80daf286f5c5e07</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
