MARC details
| 000 -LEADER |
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02851nam a2200337 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240122142105.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
181121s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.812 |
| Item number |
Ab3 2022 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Abella, Irish C. |
| Relator term |
author |
| 9 (RLIN) |
39558 |
| 245 10 - TITLE STATEMENT |
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| Title |
Service quality assessment of public bus transportation in Cavite / |
| Statement of responsibility, etc. |
by Irish C. Abella and Goldhie Wren A. Barredo. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 113 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm. |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Industrial Engineering) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Engineering and Information Technology (CEIT) |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
ABELLA, IRISH C. and BARREDO, GOLDHIE WREN A. Service Quality Assessment of Public Bus Transportation in Cavite. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. July 2022. Adviser: Engr. Harry D. Ednacot Jr. <br/><br/> This study was made in order to assess the service quality and identify the service gap that exist in the four public bus transportation in Cavite, namely: Erjohn and Almark, San Agustin, Saulog Transit and Baes Express. This study was conducted from January 2021 to May 2022. A descriptive method of research design was utilized and employed a survey questionnaire to gather data from respondents. The researcher was able to acquire the required number of respondents for this study which is 399, that is 100 percent of the required respondents. Based on the results, the study revealed that the four public bus transportation in Cavite obtained a negative gap score: (Erjohn and Almark: -0.5015, San Agustin: -0.4831, Saulog: -0.4760, Baes Express: -0.6169) which indicates that the four public bus companies' services that their customer perceived were not able to meet their expectation. The study was able to provide recommendations for the service quality improvements. Lastly, a developed service framework was provided for public bus transportation services. <br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted copy to the University Library. |
| Date of acquisition |
08/08/2022 |
| Accession number |
T-9124 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Buses |
| 9 (RLIN) |
17869 |
| General subdivision |
Public transportation |
| -- |
Service quality |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Transportation services |
| 9 (RLIN) |
17837 |
| General subdivision |
Customer satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
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| Course or Program |
Bachelor of Science in Industrial Engineering |
| 9 (RLIN) |
1858 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Barredo, Goldhie Wren A. |
| Relator term |
author |
| 9 (RLIN) |
39559 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ednacot, Harry D Jr. |
| Relator term |
adviser |
| 9 (RLIN) |
39560 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Click here to view the Abstract and Table of Contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=f0a5abf02991461a8824dac8f0478cbf">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=f0a5abf02991461a8824dac8f0478cbf</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
