MARC details
| 000 -LEADER |
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| fixed length control field |
03724nam a2200337 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240314105007.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
181121s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
351 |
| Item number |
M11 2022 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Macaranas, Mark Lloyd L. |
| Relator term |
author |
| 9 (RLIN) |
40177 |
| 245 10 - TITLE STATEMENT |
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| Title |
E-government service quality assessment and gap identification of the Social Security System's website / |
| Statement of responsibility, etc. |
by Mark Lloyd L. Macaranas and Jenie S. Santocildes. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xi, 95 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm. |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Industrial Engineering) Cavite State University |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Engineering and Information Technology (CEIT) |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
MACARANAS, MARK LLOYD L., AND SANTOCILDES, JENIE S., E- GOVERNMENT SERVICE QUALITY ASSESSMENT AND GAP IDENTIFICATION OF THE SOCIAL SECURITY SYSTEM'S WEBSITE. Undergraduate thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. May 2022. Adviser: Mr. Jayvee L. Lacostales <br/><br/> The study was conducted from October 2020 to May 2022 via the internet- based learning or e-learning mode of Cavite State University. The primary objective of this study was to assess and identify gaps among the five dimensions of e-government service quality on the Social Security System's (SSS) website. The study aims explicitly (1) to determine the demographic profile of the SSS website users, (2) to determine the participant's expectations and perceptions regarding the SSS e- government service quality, and (3) to determine service gaps from the participant's expectations and perception. The researchers gathered data and information from 347 respondents (originally 400). They represent the entire population of Cavite from different cities and municipalities by utilizing the stratified random sampling technique and Slovin's formula, respectively. This study utilizes descriptive research. The survey questionnaire-the primary data of this study, was used to gather relevant data from the respondents through google forms and printed copy forms. Due to pandemic restrictions, the researchers failed to obtain the required number of participants, 400. However, unfavorable conditions resulted in only 86.75 percent (347) of participants, restricting the health protocol for completion of this study. After analyzing the collected data, all five dimensions of e-government service quality acquired negative gap scores. After applying the importance weight, the adjusted rank of the five dimensions with the highest gap score is as follows: responsiveness, reliability, security and privacy, personalization, and website design, which means the SSS e-government website failed to meet or exceed its client's expectation. The researchers developed a set of recommendations and a service framework to enhance the agency's website e-services<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted copy to the University Library. |
| Date of acquisition |
08/01/2022 |
| Accession number |
T-9164 |
| 610 #0 - SUBJECT ADDED ENTRY--CORPORATE NAME |
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| Corporate name or jurisdiction name as entry element |
Social Security System |
| 9 (RLIN) |
40178 |
| Geographic subdivision |
Philippines |
| General subdivision |
Service |
| -- |
Evaluation |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Administrative agencies |
| 9 (RLIN) |
3207 |
| Geographic subdivision |
Philippines |
| General subdivision |
Service |
| -- |
Evaluation |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality services |
| 9 (RLIN) |
9086 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
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| Course or Program |
Bachelor of Science in Industrial Engineering |
| 9 (RLIN) |
1858 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Santocildes, Jenie S. |
| Relator term |
author |
| 9 (RLIN) |
40180 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lacostales, Jay Vee L. |
| Relator term |
adviser |
| 9 (RLIN) |
37009 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Click here to view the Abstract and Table of Contents |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=7b72d0fe008bf5e4399e5ed1a147f6ff">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=7b72d0fe008bf5e4399e5ed1a147f6ff</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
