MARC details
| 000 -LEADER |
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| fixed length control field |
03848nam a2200361 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240603135206.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
170410s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
647.95 |
| Item number |
Ac9 2022 |
| 100 #0 - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Acuisa, Shaine Jienelle Ann G. |
| 9 (RLIN) |
40414 |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
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| Title |
Implementation of IATF-based health and safety protocols and its effect on customer satisfaction and convenience in selected dine-in restaurant in Tagaytay City / |
| Statement of responsibility, etc. |
by Shaine Jienelle Ann G. Acuisa, Marvielyn P. Mogara, Katherine Joy L. Mondala and Rayven M. Panghulan. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xviii, 76 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm |
| 336 ## - CONTENT TYPE |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Bachelor of Science in Business Management major in Service Management) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
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| College and Department |
College of Economics, Management and Development Studies (CEMDS) |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
ACUISA, SHAINE JIENELLE ANN G., MOGARA, MARVIELYN P., MONDALA, KATHERINE JOY L., PANGHULAN, RAYVEN M. Implementation of IATF-Based Health and Safety Protocols and its Effect on Customer Satisfaction and Convenience in Selected Restaurants in Tagaytay City. Undergraduate Thesis. Bachelor of Science in Business Management major in Service Management Program, Cavite State University, Indang, Cavite. August 2022. Adviser: Mr. Elmer D. Baybay. <br/><br/> The Inter-Agency Task Force has authorized permitting restaurants in GCQ areas to partially resume dine-in services as long as strict health and safety requirements are observed. Implementing IATF-based health and safety measures may have an impact on dine-in customers' satisfaction and convenience. The study aimed to determine the significant relationship between the Implementation of the IATF-Based Health and Safety Protocols and the customer service satisfaction and convenience of the customers. It was conducted from the selected restaurants in Tagaytay City, among them are Balay Dako, Bulalo Capital, Bulalo Point Turo-Turo, Cabanas Dine and Bar and Leslie's from April 2021 to January 2022. Quota sampling techniques were used to select the participants. Furthermore, using frequency distribution, it was found out that the participants are still satisfied with the customer service and convenience despite the implemented health and safety protocols. In addition, Kendall's Tau correlation coefficient has showed that the Implementation of the IATF-Based Health and Safety Protocols has a positive significant correlation on the customer satisfaction and convenience of the participants. It was concluded that the implementation of the IATF-based health and safety protocols has no negative impact on customer service satisfaction and convenience of the participants. It is recommended that the restaurant owners must strictly observe the implementation of the health and safety protocols because the results have shown that if there is a full implementation of protocols, customers tend to be highly satisfied, or vice versa. <br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
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| Method of acquisition |
Submitted copy to the University Library. |
| Date of acquisition |
10/17/2022 |
| Accession number |
T-9191 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Food service management |
| 9 (RLIN) |
2521 |
| General subdivision |
COVID-19 Pandemic, 2020- |
| -- |
Health measures |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Restaurant management |
| 9 (RLIN) |
6736 |
| General subdivision |
COVID-19 Pandemic, 2020- |
| -- |
Health measures |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| 9 (RLIN) |
1343 |
| Course or Program |
Bachelor of Science in Business Management |
| Major |
Service Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mogara, Marvielyn P. |
| Relator term |
author |
| 9 (RLIN) |
40416 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mondala, Katherine Joy L. |
| Relator term |
author |
| 9 (RLIN) |
40418 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Panghulan, Rayven M. |
| Relator term |
author |
| 9 (RLIN) |
40422 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Baybay, Elmer D. |
| Relator term |
adviser |
| 9 (RLIN) |
37577 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Link text |
Click here to view abstract and table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
