MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03232nam a2200325 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221011075628.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
091210s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
302.5 |
| Item number |
J87 2009 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Juan, Liezeth N. |
| Relator term |
author |
| 9 (RLIN) |
14871 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Demographic profile and aggression level of call center and non-call center employees in Makati and Manila / |
| Statement of responsibility, etc. |
by Liezeth N. Juan. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Indang, Cavite : |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| Date of publication, distribution, etc. |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 87 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
28 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Thesis (BS Psychology) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| College and Department |
College of Arts and Science (CAS) |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
JUAN LIEZETH N. Demographic Profile and Aggression Level of Call Center and Non Call Center Employees in Makati and Manila. Undergraduate Thesis. Bachelor of Science in Psychology. Cavite State University, Indang Cavite. April 2009. Adviser: Mrs. Ma. Alodia C. Mercado. <br/>This research is a descriptive — correlational and comparative type of endeavor which is intended to get first information about the workplace aggression among respondents coming from different companies: Convergys and Genpact Wachovia which are known to be call center and PNB and RCBC which are non-call center located in Makati and Manila. This study determined the profile of the respondents, the level of their aggression, and assessed the difference of aggression level among respondents and delved the relationship of demographic profile and the level of aggression. The scope of the research was limited only to employees working in call center and non-call center in Makati and Manila. A total of 240 respondents from different company were tapped for this study. The respondents were selected randomly, classified into: 120 call center agents from Convergys and Genpact Wachovia, and 80 employees from PNB and RCBC banks. This study utilized the Aggression Level Scale which underwent content validity and reliability. Mean, Standard Deviation, Man-Whitney Test, Spearman Rank, Point Biserial, Chi Square and Contingency Coefficient were used in analyzing the data.<br/>The results for the Demographic Profile indicated that majority of the respondents had ages ranging from 21 to 25 for the call center company and 26 to 30 for the non-call center. Majority were females and receive a salary ranging from 15, 001 and above. Finally, the results revealed that there is no significant relationship between the demographic profile and aggression level of call center and non all center employees in Makati and Manila.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
06/29/2009 |
| Accession number |
T-3914 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Aggression |
| General subdivision |
Psychology |
| 9 (RLIN) |
14872 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Aggressiveness |
| 9 (RLIN) |
14469 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| 9 (RLIN) |
1345 |
| Course or Program |
Bachelor of Science in Psychology |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
5377 |
| Personal name |
Mercado, Alodia C. |
| Relator term |
adviser |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=de481784924c23581b0530566b90f98e">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=de481784924c23581b0530566b90f98e</a> |
| Link text |
Click here to view thesis abstract and table of contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
