Operation process of WTS Int'l Cargo service corporation / by Gladys L. De Jesus.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Indang, Cavite : 2017. Cavite State University- Main Campus,Description: xi, 27 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): DDC classification:
  • 387.544  D34 2017
Online resources: Production credits:
  • College of Economics, Management, and Development Studies (CEMDS)
Abstract: DE JESUS, GLADYS LATINA, Operations Process of WTS Int'l cargo Service Corporation, Malate Manila. Case Study. Bachelor of Science in Business Management, major in Operations. Cavite State University, Indang Cavite, May 2017. Adviser: Ms Rowena R Noceda. A case study was conducted at WTS Int'l Cargo Service Corporation, located at Floor, Ramon Magsaysay Center, Malate, Manila from January 10, 2017to March 8, 2017. It aimed to describe the services offered by the firm, describe the international freight forwarding flow of service of the firm, identify the transport mode selection of the firm, analyze the operation of the company using SWOT analysis, identify the problems faced by the company and recommend possible solutions to the problems. Primary data were gathered through personal interviews with the manager and employees and observation of the operation. Secondary data were obtained through the existing files and records of the company. The services offered of the company are trucking, acting as agent for container, shipping logistic services, modification of container, international freight forwarding, and customs brokerage. After thorough analysis on the operations of WTS Int'l Cargo Service Corporation, the whole organization provided the best quality of service to serve to their loyal clients. The firm builds a strong relationship with their shipping line and agency partners that can provide service satisfactory at any time. Companies, small or big, face frayed edges along the way its operation and the problems encountered by the firm were delayed processing of refunding container by Operations department and poor internet connections of the firm. The firm must adopt software tools for monitoring employees that may have equally divided their task and increase the productivity of employees. Another thing, the technologies used within the firm should be continuously upgraded to conform to quality service and the firm must invest in information technology (IT) that will support the process of globalization of WTS.
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Case Study (Bachelor of Science in Business Management Major in Operations Management) Cavite State University

Includes bibliographical references.

College of Economics, Management, and Development Studies (CEMDS)

DE JESUS, GLADYS LATINA, Operations Process of WTS Int'l cargo Service Corporation, Malate Manila. Case Study. Bachelor of Science in Business Management, major in Operations. Cavite State University, Indang Cavite, May 2017. Adviser: Ms Rowena R Noceda.
A case study was conducted at WTS Int'l Cargo Service Corporation, located at
Floor, Ramon Magsaysay Center, Malate, Manila from January 10, 2017to March 8,
2017. It aimed to describe the services offered by the firm, describe the international
freight forwarding flow of service of the firm, identify the transport mode selection of the firm, analyze the operation of the company using SWOT analysis, identify the problems faced by the company and recommend possible solutions to the problems.
Primary data were gathered through personal interviews with the manager and employees and observation of the operation. Secondary data were obtained through the
existing files and records of the company.
The services offered of the company are trucking, acting as agent for container, shipping logistic services, modification of container, international freight forwarding, and customs brokerage.
After thorough analysis on the operations of WTS Int'l Cargo Service Corporation, the whole organization provided the best quality of service to serve to their loyal clients. The firm builds a strong relationship with their shipping line and agency partners that can provide service satisfactory at any time.
Companies, small or big, face frayed edges along the way its operation and the problems encountered by the firm were delayed processing of refunding container by
Operations department and poor internet connections of the firm.
The firm must adopt software tools for monitoring employees that may have equally divided their task and increase the productivity of employees. Another thing, the technologies used within the firm should be continuously upgraded to conform to quality service and the firm must invest in information technology (IT) that will support the process of globalization of WTS.

Submitted copy to the University Library. 09/04/2017 CS-519

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