Bank of the Philippine Islands - Family Savings Bank, Main office, Makati City / Rosalinda P. Mojica.

Field Study (BSBM Major in Economics) Cavite State University.

MOJICA, ROSALINDA PENUS. Bank of The Philippine Islands-Family Savings Bank, Makati City (Main Office). Field Study. Bachelor of Science in Business Management major in Economics. Cavite State University, Indang Cavite. April 2004. Adviser: Mr. Romeo C. Navarro.
A three-month field study was conducted in the Bank of the Philippine Islands-Family Savings Bank main office. Specifically it aimed to describe the organization, management strategy and philosophy; marketing services being offered and the financial aspects of the bank; identify the problem of the bank and suggest feasible solutions to the problems. Data were collected through actual participation and observation of the bank's activities and through interview with employees and account officers of the bank. The information collected were the historical background of the bank, management, services offered and other related topics. Financial information was obtained from the office files. The bank has specific policies on the following: screening and preliminary interview, personnel testing, working hours, suspension of work, administrative offenses and sanctions and disciplinary action. The Bank motivated its employees by giving the, following benefits and incentives: vacation leave for Unibank employees, maternity l6ave and differential pay, emergency leave, uniform allowance for rank-and-file, clothing allowance for junior officers, health benefits and other benefits.
The product and services offered by BPI-Family Savings Bank were the following: Deposits like peso and foreign currency deposits; Loans such as: consumer, commercial loans and credit card finance. The author was assigned in different activities such as checking of request for credit, filling and safekeeping of documents, preparation of loan documents and loan system inquiries (SIRE or Data System). The BPI universal banking groups provides comprehensive financial solutions either by debt or equity and it offers the biggest pool of manpower equipped with local and international expertise to adapt the most sophisticated financial instruments to the diverse needs of the client. In spite of the good management of the bank, problem still existed. The volume of work was large and the number of manpower was not enough to do all the works. Even though the Human Resource Division hired additional skilled employees, pressure in work caused employees to become impatient in working and later on forced them to resign. It is recommended that the employees adjust themselves to the nature of work because it's not easy to pass the personnel testing and preliminary interview in BPI. Patience in working is the best attitude that an employee should processes to maintain a good job.

Submitted copy for the University Library. 05/31/2004 FS-254