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The Complete idiot's guide to great customer service / Ron Karr and Don Blohowiak.
Material type:
TextPublication details: New York : Simon and Schuster Macmillan, c1997.Description: xxvi, 326p. : ill. ; 23 cmISBN: - 0028619536
| Item type | Current library | Collection | Call number | Materials specified | Vol info | Status | Notes | Date due | Barcode |
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Books
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Ladislao N. Diwa Memorial Library Room Use Section | 20071123 | HF5415.5 | Available | apd | 57793 |
Includes glossary and index.