Service management : operations, strategy and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2001.Edition: 3rd edDescription: xxvi, 646 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Vol info	Status	Notes	Date due	Barcode
Books	Ladislao N. Diwa Memorial Library Room Use Section	20071123			HD9980.5	Available	apd		43100

Includes bibliographical references and index.