Framing for retenion of employees among BPO companies in Cavite / Pamela F. Delos Santos.
Material type:
TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2018.Description: xviii ,86 pages : illustrations ; 28 cmContent type: - text
- unmediated
- volume
- 658.314 D38 2018
| Item type | Current library | Collection | Call number | Materials specified | URL | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
Theses / Manuscripts
|
Ladislao N. Diwa Memorial Library Theses Section | Non-fiction | 658.314 D38 2018 (Browse shelf(Opens below)) | Link to resource | Room use only | T-7389 | 00076969 |
Thesis (Bachelor of Science in Business Management) Cavite State University.
Includes bibliographical references.
DELOS SANTOS. PAMELA F. FORTIN, MAY ANNE A., & KAPANGYARINAN, SHAMA T. Framing for Retention of Employees Among BPO Companies in Cavite. Undergraduate Thesis. Bachelor of Science in Business Management major in Human Resource Development Management. Cavite State University, Indang, Cavite. June 2018. Adviser: Ms. Maria Cristina L. Desepida.
Employee retention refers to the techniques employed by the management to help the employees stay with the organization for a longer period of time. Employee retention factors go a long way in motivating the employees so that they stick to the organization for a maximum time and contribute effectively. Many retention schemes are applied in BPOs for retaining employees. The best results for employee retention can be achieved by applying different tools strategically.
This study was conducted to determine the factors contributory to retention among BP() companies in Cavite. Specifically, it aimed to: (a) describe the socio-demographic profile of employees; (h) determine the factors contributory to retention (c) determine the factor that has the most influence for the employees to stay in their job; (d) determine the significant difference in the contributory factors of retention among employees when group based on socio-demographic profile: and (e) determine the significant relationship between socio-demographic profile and contributory factors of retention. The study will be beneficial to the company, the human resource department, employees, and other researchers.
The participants of the study were 220 employees from BPO companies in Cavite. Frequency count, mean, percentage, and standard deviation were used to describe the socio-demographic profile and the factors that has the most influence for the employees to stay in their job. Five-point Likert scale was used to determine the factors contributory to retention. Mann-Whitney U Test was used to determine the significant difference in the contributory factors of retention among employees when group based on socio-demographic profile. Spearman Rank Correlation was used to determine the relationship between socio-demographic profile and contributory factors of retention.
The findings of the study showed that among the retention factors, training and development was rated to be the most influential on their intention to stay while employee commitment appeared to be the least influential factor of retention. The factors were found to have a significant difference based on age and work status of employees. A relationship between age and work status of employees to retention factors was also detected.
Submitted to the University Library August 06, 2018 T-7389