Stellar customer service : training library staff to exceed expectations / Mou Chakraborty, editor.
Material type: TextLanguage: English Publication details: Santa Barbara, California : Libraries Unlimited, [2016], c2016.Description: xii, 213 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 9781440840760 (pbk)
- 9781440840777 (eBook)
- Z711 St3 2016
Item type | Current library | Collection | Call number | Materials specified | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Books | Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS Z711 St3 2016 (Browse shelf(Opens below)) | Room use only | 76831 | 00076815 |
Browsing Ladislao N. Diwa Memorial Library shelves, Shelving location: Reserve Section, Collection: Non-fiction Close shelf browser (Hides shelf browser)
RUS Z692 C65M31 2016 Managing digital cultural objects : analysis, discovery and retrieval / | RUS Z692 M3M32 2001 The map library in the new millennium / | RUS Z693 Sh2 2017 Cataloging library resources : an introduction / | RUS Z711 St3 2016 Stellar customer service : training library staff to exceed expectations / | RUS GV341 Sp6 2014 Sport studies / | RUS HF5437 A3J63 2020 Purchasing and supply management / | RUS JK271 G43 2001 We the people : an introduction to American politics / |
Includes bibliographical references and index.
Customer service training : advice from the business world / Alice Bahr -- Creating a comprehensive training plan for better customer service experiences in your library / Karen Glover -- Cultivating an 'always say yes' attitude without causing chaos and confusion / Cheryl McGrath and Paul Bellenoit -- Instilling a service focus in student workers / Jordan Jefferson and Mike VanderHeijden -- Secret shopping and training mini detectives / Sarah Hammill -- Using volunteers to expand the walls of the library : books for wider horizons at Oakland Public Library / Laurie Willhalm -- Customer service training in an academic technical library / Anne Marie Casey and Kathleen Citro -- A prescription for creating a culture of customer service / Valerie S. Gordon and Lee Vucovich -- More libraries, more opportunities for customer service training / Lois Albertson and Jeannette Smithee -- Designing the customer-centric library culture : MPL's customer service revolution as a case study in design thinking / Andrea Cecchetto -- Library reality TV : using improv techniques to transform your approach to customer service / Jennifer Laredo, Melissa Maglio, Heidi Murphy -- Providing stellar interlibrary loan service to borrowing libraries and your own local patrons : it's all about sharing / Sue Kaler -- Providing remarkable customer service and resources across a health care system / Donna McCloskey -- Values-based customer service : 21st-century customer service for public libraries? / Lewis Belfont -- Give a pickle, get a smile! : sweet, isn't it? / Mou Chakraborty.
Fund 164 Academic Books Sales Purchased 04/08/2019 76831 NEJ 5,445.00 2019-04-261 2019-1-0252