Operations management : meeting customer's demands / Edward M. Knod, Jr., Richard J. Schonberger.
Material type: TextPublication details: Boston, [Mass.] : McGraw-Hill Irwin, c2001.Edition: 7th edDescription: xviii, 714 p. : ill. ; 23 cm. + 1 CD-ROM (4 3/4 in.)ISBN:- 0071202161 paper back
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Glossary : p. 684 - 697. Includes index.