Fundamentals in lodging operations / Rene D. Osorno, Grayfield T. Bajao.

Includes bibliographical references.

Introduction -- History of the hospitality industry -- Definition of hospitality and its characteristics -- Meaning of hospitality and hospitality industry -- Various departments in the hotel industry -- Hotel management structure -- Large /full service hotel -- Small/limited service hotel -- Responsibilities of hotel management professionals -- Typical qualifications -- Working conditions -- Skills required for hotel management professionals -- Salary package in hotel management professionals -- Overall prospects -- Types of lodging accommodations -- Hotel classifications and standards requirements -- Classification and star ratings of hotels in foreign countries -- Style and location of hotels -- Classification of resorts -- Types of restaurant -- Variations of restaurant -- Hotel ownership and affiliation -- Hotel management meaning and principles -- Hospitality management concepts -- The role of a hotel manager\ -- Hotel innovations of principles of management -- The principles of scientific management -- The front office department -- Front office organizational chart -- Sections of the front office department and its functions -- Duties of the front office staff -- The house keeping department -- Objectives of the housekeeping department -- Dress code for housekeeping staff -- Skills required for effective housekeeping -- Functions of the housekeeping department -- Housekeeping department organizational chart -- Sections of the housekeeping department -- Scope of the housekeeping maintenance -- Duties of the housekeeping department staff -- 5’5 of good housekeeping -- Types of housekeeping -- Classification of guestroom -- Types of housekeeping -- Classification of guestroom -- Types of suites -- Types of beds -- Various types of guests -- Bathroom amenities -- The food and beverage department -- Categories of food and beverage outlet -- Employment and advancement for food and beverage service -- Attributes of a professional food and beverage server -- Food and beverage department organizational chart -- Sections of the food and beverage department -- Duties of the food and beverage department staff -- The sales and marketing department -- Organizational chart of the sales and marketing department -- Duties of the sales and marketing department staff -- The challenge of sales and marketing -- The marketing mix -- The human resource department -- Responsibilities with human resource department -- The accounting department -- Organizational chart of the accounting department -- Duties of the accounting staff -- The administrative (Non-Core) department -- Hotel management terminologies --Front office terminologies -- House keeping terminologies.

Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79271 PNR PHP 427.50 2021-01-047F 2021-1-0069 copy 1

Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79272 PNR PHP 427.50 2021-01-047F 2021-1-0069 copy 2

Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79273 PNR PHP 427.50 2021-01-047F 2021-1-0069 copy 3