House keeping, hygiene and sanitation in hospitality / Varinder Singh Rana.

Includes bibliographical references and index.

Introduction -- Functions of Housekeeping Department -- Rules of Housekeeping -- Housekeeping and Cleaning Management -- Hotel Laundry and Drycleaning -- Microbes in Food -- Principles of Sanitation -- Food Hygiene -- Hospitality Management -- Environment Management Programme for Waste.

"Hygiene and cleanliness are significant in many areas of business but are most pertinent in the hospitality industry. Although amenities and customer service are also important, hygiene and sanitation impacts customer experience and returns in ways that should not be underestimated. Hotel housekeeping departments can be considered hotel ambassadors because of their dedication and responsibility in maintaining the hotel's image. Housekeeping performs detailed work in guest rooms and hotel areas to provide a clean, comfortable environment for hotel guests to enjoy. Through cleaning and organising public spaces, housekeeping departments ensure that what the guests see and experience result in a positive impression of the property. The cleanliness of guest rooms, bathrooms, bedsheets, towels and common areas all play an important role in customer experience regardless of the property size, brand affiliation or location. Since guest rooms can harbour different types of germs and bacteria, it is critical that they are cleaned frequently to maintain a clean and odour-free environment. Maintaining a clean work environment is critical in preventing foodborne illness. Bacteria can grow on unsanitary surfaces and then contaminate food. Just because a work surface looks clean does not mean that it is sanitary. Always ensure that you clean and sanitize a work area before starting to prepare food. Working in any food processing industry entails keeping up with target production for the day and working vigorously to make sure the food processed is on par with the standards for customers. Also, it requires that the workplace, the food being processed, and the whole workforce comply with the food safety and hygiene practices. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations. It provides an exhaustive coverage of the core concepts as well as guidelines on practical aspects of the subject."--Back cover

Fund 164 Wiseman's Books Trading, Inc. Purchased 08/30/2022 0 pnr PHP 7,998.00 2022-08-634 2022-1-0743