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Assessment of sumbong at aksyon in mediating between public vs public servants conflicts / by Almie T. De Guzman.

By:

De Guzman, Almie T [author]

Contributor(s):

Ambion, Lady Aileen G [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2015.Description: ix, 121 pages : 28 cm. illustrationsContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

616.8 D36 2015

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Arts and Science (CAS)

Abstract: DE GUZMAN, ALMIE T.Assessment of Sumbong at Aksyon in Mediating between Public vs. Public Servants Conflicts.Undergraduate Thesis. Bachelor of Arts in Mass Communication major in Journalism. Cavite State University, Indang, Cavite. April 2015. Adviser: Ms. Lady Aileen G. Ambion. The study was conducted to assess the effectiveness of the role cif Sumbong at Aksyon amidst public vs. public servants conflicts. It specifically aimed to determine the complaint cases at Sumbong at Aksyon involving conflicts between public and public servants; identify the actions done by Sumbong at Aksyon to help solve the problems of the complainants; and evaluate the effectiveness of Sumbong at Aksyon? in resolving conflicts between public and public servants, This study used a descriptive method of research utilising content analysis in studying the role of Sumbong at Aksyon in mediating between public vs. public servants conflicts. The Sumbong at Aksyon was evaluated in terms of complaint cases filed, actions done, and the effectiveness of the program in resolving such cases. The cases that were tackled at Sumbong at Aksyon(on-air) for the whole month of December 2014 were used as the data for the study, The results show that the most common complaint in the segment Sumbong at Aksyon was about police anomalies. Contacting persons involved in the complaint and agencies related to the complaint were the most frequent actions done by the segment. Sumbong at Aksyon is a very effective mediator for being a convener, questioner and clarifier, and as process advisor. Meanwhile, they are effective as an educator, communication facilitator, translator, and as a responsible detail person. On the other hand, the segment is average when it comes to being a catalyst, Generally, Sumbong at Aksyon is an effective mediator between public and public servants conflicts yet there are still rooms for improvement. There are facte-rs that affect their effectiveness, Though they want to solve all the cases, they stil] need to adhere with the time allotted to them.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	616.8 D36 2015 (Browse shelf(Opens below))		Link to resource	Room use only	T-5724		00009276

Thesis ( BA Mass Communication ) Cavite State University

Includes bibliographical references.

College of Arts and Science (CAS)

DE GUZMAN, ALMIE T.Assessment of Sumbong at Aksyon in Mediating between Public vs. Public Servants Conflicts.Undergraduate Thesis. Bachelor of Arts in Mass Communication major in Journalism. Cavite State University, Indang, Cavite. April 2015. Adviser: Ms. Lady Aileen G. Ambion.

The study was conducted to assess the effectiveness of the role cif Sumbong at Aksyon amidst public vs. public servants conflicts. It specifically aimed to determine the complaint cases at Sumbong at Aksyon involving conflicts between public and public servants; identify the actions done by Sumbong at Aksyon to help solve the problems of the complainants; and evaluate the effectiveness of Sumbong at Aksyon? in resolving conflicts between public and public servants,

This study used a descriptive method of research utilising content analysis in studying the role of Sumbong at Aksyon in mediating between public vs. public servants conflicts. The Sumbong at Aksyon was evaluated in terms of complaint cases filed, actions done, and the effectiveness of the program in resolving such cases. The cases that were tackled at Sumbong at Aksyon(on-air) for the whole month of December 2014 were used as the data for the study,

The results show that the most common complaint in the segment Sumbong at Aksyon was about police anomalies. Contacting persons involved in the complaint and agencies related to the complaint were the most frequent actions done by the segment.

Sumbong at Aksyon is a very effective mediator for being a convener, questioner and clarifier, and as process advisor. Meanwhile, they are effective as an educator, communication facilitator, translator, and as a responsible detail person. On the other hand, the segment is average when it comes to being a catalyst,

Generally, Sumbong at Aksyon is an effective mediator between public and public servants conflicts yet there are still rooms for improvement. There are facte-rs that affect their effectiveness, Though they want to solve all the cases, they stil] need to adhere with the time allotted to them.

Cavite State University- Main Campus, 07/08/2015 T-5724