Fundamentals of CRM with dynamics 365 and power platform : enhance your customer relationship management by extending dynamics 365 using a no-code approach / by Tarla, Nicolae

By:

Tarla, Nicolae [author]

Material type:

Computer fileLanguage: English Publication details: Birmingham : Packt Publishing, Limited, 2020Edition: 1st. edDescription: 1 online resource (ix, 629, pages) : color illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781789950243 (e-book)

Subject(s):

LOC classification:

HF5415.5 T17 2020

Online resources:

Contents:

Part I. Platform structure and extensibility capabilities -- 1. Getting started with dynamics 365 -- 2. Dynamics 365 platform structure -- II. Default modules available with the platform -- III. Dynamics 365 sales application -- 4. Dynamics 365 customer service -- 5. Dynamics 365 field service -- 6. Dynamics 365 project service automation -- 7. Dynamics 365 marketing -- III. Customization, configuration, and extensibility -- 8. Dynamics 365 customer engagement and power platform -- 9. Customizing dynamics 365 -- 10. Building better business functionality -- IV. Integrations -- 11. Out-of-the-box integration capabilities -- 12. Custom integration capabilities -- V. Administration -- 13. Core administration concepts

Summary: Microsoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience. With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You’ll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you’ll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you’ll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you’ll have learned how to tailor Microsoft Dynamics 365 to fit your organization’s requirements and tweak the platform to meet your business needs.

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Holdings ( 2 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Online E-Books	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	OEBP HF5415.5 T17 2020 (Browse shelf(Opens below))		Available	PAV		OEBP000266
Compact Discs	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	EB HF5415.5 T17 2020 (Browse shelf(Opens below))		Room use only	PAV		EB000266

https://portal.igpublish.com/iglibrary/ is required to read this e-book.

Includes bibliographical references and index

Microsoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience.

With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You’ll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you’ll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you’ll delve into core administration concepts that will help you to manage extensions added to the platform.

By the end of this book, you’ll have learned how to tailor Microsoft Dynamics 365 to fit your organization’s requirements and tweak the platform to meet your business needs.

Fund 164 CE-Logic Purchased April 14, 2022 OEBP000266 P. Roderno PHP 5,280.10
2022-04-230 0000