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Pacific Office Machines, Inc. Greenhills San Juan, Metro Manila / by Lourdible L. Penales.

By:

Penales, Lourdibie L [author]

Contributor(s):

Callejas, Maria Fe M [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 2002. Cavite State University- Main Campus,Description: xi, 51 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

651.23 P37 2002

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Economics, Management, and Development Studies (CEMDS)

Abstract: PENALES, LOURDIBIE LLAGAS. Pacific Office Machines, Inc. #28 EDSA Greenhills, San Juan, Metro Manila. Undergraduate Field Study, Bachelor of Science in Business Management Major in Marketing, Cavite State University, April 2002. Adviser: Mrs. Maria Fe M. Callejas. A study was conducted to apply the knowledge and skills gained in the classroom to actual situations. This study aimed to describe the company's product and services; exercise on how to work as a real employee of the firm; describe the different activities in the Service Department of the company; and identify the problems encountered in the Service Department and recommend feasibility solutions to the various problems identified. The study was conducted at the Pacific Office Machines, Inc. from Oct. 23, 2001 to Jan. 25, 2002. The data were gathered through observations and interviews with the Comptroller, Service Manager, Service Sales Supervisor, CSSR and staff of Administration section. Other information was obtained from the files and records of the company, researches in the Cavite State University Library. The company is engaged in the office machine and business solution industry and distributes a wide array of world-class products and services. It is an exclusive dealer and business partner of several well-known brands. The company's objective is to provide any office machine needed by any client for efficient operation. However, the firm faced problems on the time it takes to provide services to customers. Most customers demanded immediate action to their request for repairs since the machines are used for their daily transactions. The delay in the provision of services was caused by the unavailability of the machine parts that need replacement or repair since most of them are old models. It was observed that the major concern of employees is the salaries they received monthly. The management on the other hand, was very particular with the daily attendance of the employees. It did not tolerate employees' tardiness. The trainee has asked to do the following activities: filing; preparing MG Contract and proposals; sending fax messages; photocopying; encoding; and entertaining customers over the telephone. Being the provider of world-class products and services, the company must inspect and ensure the spare parts needed in the companies operation and formulate a well-organized schedule for services.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	651.23 P37 2002 (Browse shelf(Opens below))		Link to resource	Room use only	FS-105		00006014

Field study (B.S.B.M.--Marketing) Cavite State Universtiy

Includes bibliographical references.

College of Economics, Management, and Development Studies (CEMDS)

PENALES, LOURDIBIE LLAGAS. Pacific Office Machines, Inc. #28 EDSA Greenhills, San Juan, Metro Manila. Undergraduate Field Study, Bachelor of Science in Business Management Major in Marketing, Cavite State University, April 2002. Adviser: Mrs. Maria Fe M. Callejas.
A study was conducted to apply the knowledge and skills gained in the classroom to actual situations. This study aimed to describe the company's product and services; exercise on how to work as a real employee of the firm; describe the different activities in the Service Department of the company; and identify the problems encountered in the Service Department and recommend feasibility solutions to the various problems identified. The study was conducted at the Pacific Office Machines, Inc. from Oct. 23, 2001 to Jan. 25, 2002. The data were gathered through observations and interviews with the Comptroller, Service Manager, Service Sales Supervisor, CSSR and staff of Administration section. Other information was obtained from the files and records of the company, researches in the Cavite State University Library. The company is engaged in the office machine and business solution industry and distributes a wide array of world-class products and services. It is an exclusive dealer and business partner of several well-known brands. The company's objective is to provide any office machine needed by any client for efficient operation. However, the firm faced problems on the time it takes to provide services to customers. Most customers demanded immediate action to their request for repairs since the machines are used for their daily
transactions. The delay in the provision of services was caused by the unavailability of the machine parts that need replacement or repair since most of them are old models. It was observed that the major concern of employees is the salaries they received monthly. The management on the other hand, was very particular with the daily attendance of the employees. It did not tolerate employees' tardiness. The trainee has asked to do the following activities: filing; preparing MG Contract and proposals; sending fax messages; photocopying; encoding; and entertaining customers over the telephone. Being the provider of world-class products and services, the company must inspect and ensure the spare parts needed in the companies operation and formulate a well-organized schedule for services.

Submitted to the University Library 07/18/2007 FS-105