Workload system of municipal and city social welfare and development offices in Cavite and its impact on the physical and mental well-being of selected social workers / by Liezel Grace N. Aso, Ma. Cariella Rinneza U. Ilagan, Anna Marie B. Olarte.

Thesis (Bachelor of Science in Social Work) Cavite State University

Includes bibliographical references.

College of Arts and Sciences (CAS).

The number of social workers in every social welfare and development office in Cavite was limited compared to the uncontrolled number of demands on their workload. The unbalanced ration between a social worker and the workload may impact the worker's physical and mental well-being. Because of this, the researchers conducted a research study which determined the workload system applied in the municipal and city social welfare and development offices in Cavite and its impact on the physical and mental well-being of selected social workers. It provided information regarding the workload systems used in every office; how social workers managed their workloads; the impact of the system on their physical and mental well-being; and their suggestions regarding the workload system used in their office. The researchers used a narrative analysis with a qualitative approach to gather detailed information regarding the topic. For the participants of this study, the researchers chose two (2) social workers from Silang, two (2) from Imus City, one (1) from Naic, Alfonso, Magallanes, Trece Martires City, and Dasmariñas City, for a total of nine (9) registered social workers employed in the social welfare and development offices in the province of Cavite. They were handling at least twenty-five (25) cases within three to six (3 to 6) months and had at least one (1) year of experience in the aforementioned offices. The researchers present the study's findings; in relation to first statement of the problem the workload system applied in MSWD and CSWD offices in Cavite, the majority of the social welfare and development offices that were listed in the study used a client-sectoral basis depending on the type of client they were servicing, the head manager was in charge of delegating responsibilities to the employees. The social workers were able to concentrate on the tasks they were managing as a result.The participants responded to the second problem statement, which is the management of social workers' duties at the office, by saying that they used the concepts of prioritization, time management, and demand balance to handle their workloads at work. They were able to complete their jobs and deliver services to customers. While other social workers struggled to manage their duties because of a lack of resources, including office personnel and an internet connection. It was concluded that managing workloads can have an impact on a worker's physical health. The participants mentioned that they had migraines, vertigo, hypertension, a lack of sleep that caused headaches, and were physically exhausted to complete tasks in the third statement of the problem, which is related to the effects of the workload system on the social workers' physical and mental well-being. They regularly experienced stress, burnout, and emotionality in terms of mental health, which had an impact on their ability to make rational decisions about their jobs. Lastly, for the third problem statement that is connected to the social workers' proposals, the participants said that having more staff and social workers would allow them to concentrate more on their individual job responsibilities in accordance with their education. By doing this, staff members would be able to give their allotted caseloads and clients more of their time and focus.

Submitted copy to the University Library. 10/15/2022 T-9061