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Product quality management of Jollibee Tagaytay Junction / by Allan P. Maraan

By:

Maraan, Allan P [author]

Contributor(s):

Rupido, Roderick M [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 2000. Cavite State University- Main Campus,Description: 112 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

380.1 M82 2000

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Economics, Management, and Development Studies (CEMDS)

Abstract: MARAAN, ALLAN PEREÑA, “PRODUCT QUALITY MANAGEMENT OF JOLLIBEE TAGAYTAY JUNCTION." Undergraduate Case Study. Bachelor of Science in Business Management, major in Marketing. Cavite State University, Indang, Cavite March 2000.Adviser: Mr. Roderick M. Rupido. The case study was conducted at Jollibee Tagaytay Junction along Aguinaldo High-way, Tagaytay City. This was conducted to apply the gained knowledge and skills in Business Management in actual business situation; to describe the company's major products, and product quality management procedures; determine the production process applied by the firm; and to know the existing problems and plans of the firm. The study focused on the product quality of the firm and its organization and management. Data were gathered through direct observations, participation in the firm's activities as product controller person, and through personal interviews with the store manager. Secondary data were gathered from the company's manuals and records. Jollibee Tagaytay Junction is a company which offered a variety of foods during breakfast, lunch, snacks, and dinner. It offered food combinations (including rice and viand) to capture the taste of many Filipinos. The company made sure that the product they offered will meet the high-quality standards before it was served to customers to avoid complaints. In the production process, raw materials used were examined before production. With regards to the product quality of the firm, the Jollibee Tagaytay Junction was continually committed to manufacture products that fully satisfy and exceed customer satisfaction. The company implemented 8 M's and their FSC standard. It was found that the company had its own ability to compete with other companies because their products were of high-quality standards. Jollibee Tagaytay Junction was vitally concerned with high quality standards and performance of their products and volume of production because the viability and growth of the company depend on the identification and development of their products. The major problems encountered by the store included crews violating some company rules and not adhering to company standards. Based on their future plan it planned to be a worldwide food service organization and to maintain its company leadership in fast food service in the Philippines.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	380.1 M82 2000 (Browse shelf(Opens below))		Link to resource	Room use only	CS-313		00004650

Case study (B.S.B.M.--Marketing) Cavite State University

Includes bibliographical references.

College of Economics, Management, and Development Studies (CEMDS)

MARAAN, ALLAN PEREÑA, “PRODUCT QUALITY MANAGEMENT OF JOLLIBEE TAGAYTAY JUNCTION." Undergraduate Case Study. Bachelor of Science in Business Management, major in Marketing. Cavite State University, Indang, Cavite March 2000.Adviser: Mr. Roderick M. Rupido.

The case study was conducted at Jollibee Tagaytay Junction along Aguinaldo High-way, Tagaytay City. This was conducted to apply the gained knowledge and skills in Business Management in actual business situation; to describe the company's major products, and product quality management procedures; determine the production process applied by the firm; and to know the existing problems and plans of the firm. The study focused on the product quality of the firm and its organization and management. Data were gathered through direct observations, participation in the firm's activities as product controller person, and through personal interviews with the store manager. Secondary data were gathered from the company's manuals and records. Jollibee Tagaytay Junction is a company which offered a variety of foods during breakfast, lunch, snacks, and dinner. It offered food combinations (including rice and viand) to capture the taste of many Filipinos. The company made sure that the product they offered will meet the high-quality standards before it was served to customers to avoid complaints. In the production process, raw materials used were examined before production. With regards to the product quality of the firm, the Jollibee Tagaytay Junction was continually committed to manufacture products that fully satisfy and exceed customer satisfaction. The company implemented 8 M's and their FSC standard. It was found that the company had its own ability to compete with other companies because their products were of high-quality standards. Jollibee Tagaytay Junction was vitally concerned with high quality standards and performance of their products and volume of production because the viability and growth of the company depend on the identification and development of their products. The major problems encountered by the store included crews violating some company rules and not adhering to company standards. Based on their future plan it planned to be a worldwide food service organization and to maintain its company leadership in fast food service in the Philippines.

Submitted to the University Library 04/05/2000 CS-313