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	1.	The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by Dasu, Sriram [author] Chase, Richard [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2013 Online access: Click here to access online Availability: Not available: Ladislao N. Diwa Memorial Library: Room use only (1). Add to cart (remove)
	2.	Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. by Bordoloi, Sanjeev [author] Fitzsimmons, James A [author] Fitzsimmons, Mona J [author] Edition: Ninth edition. International Student edition Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York, NY : McGraw-Hill Education, c2019 Online access: Click here to view the table of contents Availability: Not available: Ladislao N. Diwa Memorial Library: Room use only (1). Lists: Print Books 2022. Add to cart (remove)

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