Turnover intention and job performance of LGBT employees in selected BPO companies in Muntinlupa City / by John Ace E. Abalos, Reymart P. Natabio and Jaylord I. Niñeza.
Material type:
TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2018.Description: xiv , 48 pages : illustrations ; 28 cmContent type: - text
- unmediated
- volume
- 658.312 Ab1 2018
- College of Economics, Management and Development Studies (CEMDS), Department of Management
| Item type | Current library | Collection | Call number | Materials specified | URL | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
Theses / Manuscripts
|
Ladislao N. Diwa Memorial Library Theses Section | Non-fiction | 658.312 Ab1 2018 (Browse shelf(Opens below)) | Link to resource | Room use only | T-7825 | 00011922 |
Thesis (Bachelor of Science in Business Management Major in Human Resource Development Management) Cavite State University.
Includes bibliographical references.
College of Economics, Management and Development Studies (CEMDS), Department of Management
ABALOS, JOHN ACE E., NATABIO, REYMART P., NINEZA, JAYLORD L Turnover Intention and Job Performance of LGBT Employees in Selected BPO Companies in Muntinlupa City. Undergraduate Thesis. Bachelor of Science in Business Management major in Human Resource Development Management. Cavite State University, Indang, Cavite. June 2018. Adviser: Ms. Mary Grace A. Ilagan.
The study sought to analyze the turnover intention and job performance of LGBT employees in selected BPO companies in Muntinlupa City. Specifically, it described the demographic profile of LGBT employee in selected BPO companies in Muntinlupa City in terms of age, sexual orientation, civil status, educational attainment, position, and length of service; the level of turnover intention of the LBGT employee; identified which factor had the most influence on the turnover intention of LGBT employees in selected BPO companies in Cavite; determined the level of performance of the participants in BPO companies; assessed the relationship between job performance and turnover intention, compared the participants turnover intention and job performance according to socio-demographic characteristics. Descriptive, correlational and comparative research designs were used. One hundred LGBT employees from four BPO companies in Muntinlupa City were considered as samples to represent the LGBT community. Primary data were obtained from the responses of participants through a modified questionnaire. The result showed that most of the participants were gay, 25 to 29 years of age, in-charged of handling voice accounts, bachelor's degree holders and working for the company for not more than 2 years. It was revealed that the LGBT employees had very low level of turn over intention. Additionally, personal-related factors turned out to be the most influential factor causing turn over. Further analysis suggested that participants were found to perform very satisfactorily on their job. Moreover, no significant relationships were revealed between personal-related factors, job dissatisfaction, very low organizational commitment and job performance while a highly negative relationship was seen between corporate inequality as indicator of turnover intention and job performance, which means that as corporate inequality in the workplace is observed, job performance would likely deteriorate. In addition, insignificant differences on the level of turnover intention and job performance were noted when. the participants were grouped, accordingly.
Submitted to the University Library March 13, 2019 T-7825