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Service operation of Mount Sea Resort Hotel and Restaurant / Jessa Mae P. Riodeque.

By:

Riodeque, Jessa Mae P [author]

Contributor(s):

Noceda, Rowena R [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite, 2018. Cavite State University- Main Campus,Description: x, 39 p. : ill. ; 28 cm. illustrations ; cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.812 R47 2018

Online resources:

View Abstract

Abstract: RIODEQUE, JESSA MAE P., Service Operation of Mount Sea Resort Hotel and Restaurant. Undergraduate Case Study. Bachelor of Science in Business Management major in Operations Management. Cavite State University, Indang, Cavite. Adviser: Prof Rowena R. Noceda. A case study was conducted at Mount Sea Resort Hotel and Restaurant located at 163 Marseilla St. Bagbag II Rosario, Cavite. It aimed to analyze the service operation of Mount Sea Resort. Specifically, it aimed to: (1) determine the profile of the company in terms of their history, organization and management, mission and vision, services offered; (2) describe the service operation; (3) analyze the service operation of Mount Sea Resort using SWOT analysis; and (4) determine the problems encountered in service operation and recommend feasible solutions. Descriptive research design was used to answer the objectives presented. The study focused on the service operation of the hotel. Primary data were gathered through personal interviews and ocular observations. Secondary data were obtained from the record and files of the hotel. Mount Sea Resort offers different kind of services for hotel rooms, restaurant, Vertical Avenue, function hall and swimming pools. The service operation of the hotel includes the room accommodation process, standard procedure in accommodating the guests for the restaurant, procedure to have an access to use the vertical avenue, banquet facility reservation and accommodating the customers for the inquiry of pool entrance service.

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Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	658.812 R47 2018 (Browse shelf(Opens below))		Room use only	CS-571		00017820

Case Study (Bachelor of Science in Business Management Major in Operations Management) Cavite State University

Includes bibliographical references.

RIODEQUE, JESSA MAE P., Service Operation of Mount Sea Resort Hotel and Restaurant. Undergraduate Case Study. Bachelor of Science in Business Management major in Operations Management. Cavite State University, Indang, Cavite. Adviser: Prof Rowena R. Noceda.
A case study was conducted at Mount Sea Resort Hotel and Restaurant located at 163 Marseilla St. Bagbag II Rosario, Cavite. It aimed to analyze the service operation of Mount Sea Resort. Specifically, it aimed to: (1) determine the profile of the company in terms of their history, organization and management, mission and vision, services offered; (2) describe the service operation; (3) analyze the service operation of Mount Sea Resort using SWOT analysis; and (4) determine the problems encountered in service operation and recommend feasible solutions. Descriptive research design was used to answer the objectives presented. The study focused on the service operation of the hotel. Primary data were gathered through personal interviews and ocular observations. Secondary data were obtained from the record and files of the hotel. Mount Sea Resort offers different kind of services for hotel rooms, restaurant, Vertical Avenue, function hall and swimming pools. The service operation of the hotel includes the room accommodation process, standard procedure in accommodating the guests for the restaurant, procedure to have an access to use the vertical avenue, banquet facility reservation and accommodating the customers for the inquiry of pool entrance service.

Submitted to the University Library August 20, 2018 CS-571