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Car service operation & Nissan Commonwealth Inc. (NISCOM) / by Mildred S. Mojica.

By:

Mojica, Mildred S [author]

Contributor(s):

Ilagan, Florindo C [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 1999. Cavite State University- Main Campus,Description: 79 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.8 M72 1999

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Economics, Management, and Development Studies (CEMDS)

Abstract: MOJICA, MILDRED SARMIENTO. "Car Service Operation of Nissan Commonwealth, Incorporated." Unclergaduate Case Study, Bachelor of Science in Business Management, major in Marketing. Cavite State University, April 1999. Adviser: Mr. Florindo C. Hagan. This study was conducted at Nissan Commonwealth, Incorporated located at 41 Commonwealth Avenue, Bgy. Holy Spirit, Quezon City from November 1998 to January 1999. The general objective of the study was to describe the car service operations of NISCOM. Specifically, it aimed to identify the strengths and weaknesses of its operation, identify the problems encountered in the car service operation and formulate and recommend feasible solutions to these problems. The needed data and information were gathered through the company's manuals and records while other data were based on actual observations and personal interview with the personnel of the firm. Descriptive method and trend analysis were used in analyzing the data It was found out that NISCOM adopts line and staff organizational structure where the duties and responsibilities of personnel are well divided and defined. Nissan Commonwealth, Inc. does not manufacture cars. It sells cars assembled by Nissan Motor Philippines, Inc. (NMPI) based in Sta. Rosa, Laguna. NISCOM is also engaged in car service operation. Customers may get their services for repair of Nissan vehicles as well as for other brands of cars. Repair Order process forms part of the car service operation With regards to car service operation of NESCOM, the strengths identified includod ownership of the land (location), state-of-the-art equipment and high•caliber workforce, The weaknesses identified were: (a) location is a place of residence rather than a place of work, and (b) delay on the delivery of service. Furthermore, it was found out that in order to achieve customer satisfaction, proper location for the operation, facilities and equipment being used and workers' skills and capacities must be well selected. MSCOM also encountered some problems. The different problems analyzed were; a) current financial crisis; b) import liberalization; c) capitalization and d) deferring car service of owners. Recommended solutions to these problems were promotions, examining entire flow of service operation, upgrading of service operation equipment and tightening closer link with other vehicle-related businesses.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	658.8 M72 1999 (Browse shelf(Opens below))		Link to resource	Room use only	CS-259		00009882

Case study (B.S.B.M.--Marketing) Cavite State University

Includes bibliographical references.

College of Economics, Management, and Development Studies (CEMDS)

MOJICA, MILDRED SARMIENTO. "Car Service Operation of Nissan Commonwealth, Incorporated." Unclergaduate Case Study, Bachelor of Science in Business Management, major in Marketing. Cavite State University, April 1999. Adviser: Mr. Florindo C. Hagan.

This study was conducted at Nissan Commonwealth, Incorporated located at 41 Commonwealth Avenue, Bgy. Holy Spirit, Quezon City from November 1998 to January 1999. The general objective of the study was to describe the car service operations of NISCOM. Specifically, it aimed to identify the strengths and weaknesses of its operation, identify the problems encountered in the car service operation and formulate and recommend feasible solutions to these problems. The needed data and information were gathered through the company's manuals and records while other data were based on actual observations and personal interview with the personnel of the firm. Descriptive method and trend analysis were used in analyzing the data It was found out that NISCOM adopts line and staff organizational structure where the duties and responsibilities of personnel are well divided and defined. Nissan Commonwealth, Inc. does not manufacture cars. It sells cars assembled by Nissan Motor Philippines, Inc. (NMPI) based in Sta. Rosa, Laguna. NISCOM is also engaged in car service operation. Customers may get their services for repair of Nissan vehicles as well as for other brands of cars. Repair Order process forms part of the car service operation With regards to car service operation of NESCOM, the strengths identified includod ownership of the land (location), state-of-the-art equipment and high•caliber workforce,

The weaknesses identified were: (a) location is a place of residence rather than a place of work, and (b) delay on the delivery of service. Furthermore, it was found out that in order to achieve customer satisfaction, proper location for the operation, facilities and equipment being used and workers' skills and capacities must be well selected. MSCOM also encountered some problems. The different problems analyzed were; a) current financial crisis; b) import liberalization; c) capitalization and d) deferring car service of owners. Recommended solutions to these problems were promotions, examining entire flow of service operation, upgrading of service operation equipment and tightening closer link with other vehicle-related businesses.

Submitted copy to the University Library. 05/27/1999 CS-259