Total quality management / P.N. Mukherjee

"Eastern Economy edition"--Front cover.

Includes bibliographical references and index.

Introduction to total quality management, management of process/operation and customer satisfaction -- Total quality management system – its various concepts and tools -- Total quality management practices -- Holistic management system for world-class performance and leadership -- Foundation -- Infrastructure -- Holistic quality management -- Results -- Statistical process control -- Six sigma -- Various TQM related tools and concepts -- Case studies: Section I Case 1: Implementation of the theory of holistic management for world-class performance in the manufacturing sector -- Case 2: Implementation of TQM in a manufacturing organization -- Case 3: Total Quality management implementation at ‘BHEL’ for world-class performance -- Excellence Case 4: Total organizational involvement in implementation of TQM for market leadership in automobile sector -- Case 5: Implementation of TQM in the service sector -- Case 6: Validation of theory of holistic management in the cutting tool industry -- Case 7: Implementation of total quality management in an Indian two-wheeler manufacturing -- Unit Case 8: Implementation of TQM in a glass bottle manufacturing company -- Case 9: Implementation of juran’s quality improvement technique in the textile industry and need for ‘holistic approach for performance excellence’ -- Case 10: Validation of theory of the holistic management and implementation of TQM by a world-renowned car manufacturer -- Case 11: Two global leaders compete through TQM -- Case 12: Implementation of TQM in hotel industry -- Case 13: the implementation of the TQM principle sand practices in a Japanese organization -- Section II
Case 1: Implementation of juran’s quality improvement technique in the engineering industry -- Engineering industry -- Case 2: Implementation of TQM technique in the marketing function -- Case 3: Implementation of TQM technique in the materials management function -- Case 4: Implementation of TQM technique in the manufacturing function in a FMCG industry -- Case 5: Implementation of TQM technique in improved housekeeping -- Case 6: Implementation of TQM technique for saving electric power in an automobile -- Manufacturing industry -- Case 7: Implementation of TQM technique to reduce wastages -- Case 8: Implementation of TQM technique to reduce field failure and improved after sales -- Service -- Case 9: Implementation of TQM technique to improve safety in the factory -- Case 10: Implementation of TQM technique for business process improvement -- Case 11: Implementation of TQM technique to reduce accidents -- Case 12: Implementation of TQM technique for the improvement in the yield -- Case 13: Implementation of TQM technique for improvement in the product performance -- Case 14: Implementation of TQM technique for improvement of the business process.

"This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.

It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study.

The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book."--Back cover.

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