Awareness and sensitivity of employees on workplace bullying in selected BPO companies in the National Capital Region / by Christ Jhon V. Manalo.
Material type:
TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2018.Description: xii, 88 pages : illustrations ; 28 cmContent type: - text
- unmediated
- volume
- 658.382 M31 2018
- College of Economic, Management and Development Studies (CEMDS)
| Item type | Current library | Collection | Call number | Materials specified | URL | Status | Notes | Date due | Barcode |
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Theses / Manuscripts
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Ladislao N. Diwa Memorial Library Theses Section | Non-fiction | 658.382 M31 2018 (Browse shelf(Opens below)) | Link to resource | Room use only | T-7665 | 00081228 |
Thesis (Bachelor of Science in Business Management) Cavite State University
Includes bibliographical references.
College of Economic, Management and Development Studies (CEMDS)
CHRIST JHON V. MANALO. Awareness and Sensitivity of Employees on
Workplace Bullying in Selected BPO Companies in the National Capital Region.
Undergraduate Thesis. Bachelor of Science in Business Management major in Human
Resource Development Management. Cavite State University, Indang, Cavite. June
2018. Adviser: Ms. Mary Grace A. Ilagan.
The study was conducted from January to June 2018 at selected BPO companies in the
Mall of Asia Complex, Pasay city such as EXL, VXI, Conduent, TSA and Telstra Teletech to
determine the awareness and sensitivity of employees on workplace bullying. Specifically, the
study intended to: I . describe the sociodemographic profile of the employees as to age, sex,
length of service and educational attainment; 2. identify the types of workplace bullying
encountered by the employees; 3. describe the level of awareness of the employees on
workplace bullying; 4. determine the strategies of employees in handling workplace bullying in
terms of accommodating, avoiding, collaborating and compromising; 5. describe the level of
performance of the employees in terms of attendance and punctuality, knowledge of the job,
compatibility and cooperation, initiative and dependability and relationship with co-worker; 6.
examine the effects of the level of awareness in workplace bullying on employees' job
performance. Quota sampling technique was used in determining the sample size of the total
employees for each company.
Frequency count, mean, and percentage were used in describing the sociodemographic
profile of the call center agents who served as the participants of the study, the types of bullying
encountered, and the strategies employed in handling bullying in the workplace. In addition,
weighted mean and standard deviation were
utilized in presenting the level of awareness of the participants as well as their job
performance. Moreover, predictive statistics was also employed to test the effect of the level of
awareness on workplace bullying on the employees' job performance.
The result of the study showed that employees were aware of the presence of
workplace bullying in their workplace. Based on the findings, the employees used the
strategies such as observing the behavior of colleagues and showing more sensitivity on how
to approach others that were found to be very useful to avoid workplace bullying.
It was also revealed that there is a highly positive significant predictive relationship
between the level of awareness and job performance. This implies that being highly aware on
workplace bullying causes positive changes on job performance. Hence, it can be
recommended to conduct external campaign relative to workplace bullying.
Submitted copy to the University Library. 09/12/2018 T-7665