Quality and performance excellence / by James R. Evans.
Material type:
TextLanguage: English Publication details: Taguig City : Cengage Learning Asia Pte Ltd (Philippine Branch), 2019.Edition: Eighth edition; Philippine editionDescription: xv, 470 pages : illustrations ; 23 cmContent type: - text
- unmediated
- volume
- 9789814839402
- HD62.15 Ev1 2019
| Item type | Current library | Collection | Call number | Materials specified | URL | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|
Books
|
Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS HD62.15 Ev1 2019 (Browse shelf(Opens below)) | Link to resource | Room use only | 77954 | 00080341 |
"This edition is licnsed for sale only in the Philippines. Circulation of this edition outside of the Philippines is unauthorized and strictly prohibited"--Cover.
Includes bibliographical references and index.
Part 1: Foundation of quality and performance excellence --
Chapter 1: Introduction to quality and performance excellence --
Chapter 2: Frameworks for quality and performance excellence --
Chapter 3: Tools and techniques for quality design and control --
Chapter 4: Tools and techniques for quality improvement --
Part 2: Performance excellence, strategy, and organization --
Chapter 5: Competitive advantage and strategic management for performance --
Chapter 6: Quality in customer-supplier relationships --
Chapter 7: Designing organizations for performance excellence --
Part 3: Performance excellence and organizational behavior --
Chapter 8: Quality teamwork --
Chapter 9: Engagement, empowerment, and motivation --
Part 4: Leadership and organizational change --
Chapter 10: Leadership for performance excellence --
Chapter 11: Performance excellence and organizational change.
Donation C & E Publishing Inc. Donation or Gift July 17, 2021 77954
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