Multicultural diversity in the workplace for the tourism professional / Vic Alcuaz, Ma. Christina G. Aquino.
Material type: TextLanguage: English Series: HRM-Tourism seriesPublication details: Manila, Philippines : Rex Book Store, c2020.Edition: First editionDescription: 189 pages : illustrations ; 25 cmContent type:- text
- unmediated
- volume
- 9786210403831 (paperback)
- HF5549.5 M5Al1 2020
Item type | Current library | Collection | Call number | Materials specified | URL | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|---|---|
Books | Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | F RUS HF5549.5 M5Al1 2020 (Browse shelf(Opens below)) | Link to resource | c1 | Room use only | 79969 | 00082337 | ||
Books | Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL HF5549.5 M5Al1 2020 (Browse shelf(Opens below)) | Link to resource | c2 | Available | 79970 | 00082338 | ||
Books | Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL HF5549.5 M5Al1 2020 (Browse shelf(Opens below)) | Link to resource | c3 | Available | 79971 | 00082339 |
Includes index.
Chapter 1: Understanding Culture -- Chapter 2: Key Features of Culture -- Chapter 3: Tourism and the Tourism Professional -- Chapter 4: Multicultural Diversity in Tourism -- Chapter 5: Multicultural Diversity Among Tourism-related Professions -- Chapter 6: Diversities: Simple and Complex -- Chapter 7: Handling Guest or Customer Diversities -- Chapter 8: Handling Multicultural Peer Diversities -- Chapter 9: When Your Superior is Diverse -- Chapter 10: Diversities in Diverse Locations -- Chapter 11: Five Ways to Become a Diversity Champion -- Chapter 12: Benefits of a Diverse Workforce.
"This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Mr. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, countries, religions, cultures and traditions, sexes and ages of the people that Mr. Alcuaz has come across over 40 years of being in the industry are also shared in this textbook."--Back cover
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79969 PNR PHP 375.00 copy 1 2022-02-058 2022-1-0140
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79970 PNR PHP 375.00 copy 2 2022-02-058 2022-1-0140
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79971 PNR PHP 375.00 copy 3 2022-02-058 2022-1-0140