Basics of front office operations / Dr. Sanjeev Sharma.

Includes bibliographical references and index.

Front office receptionist -- Sources of operational risk management -- Operations in hotel management -- Electronic security management system in hotel industry -- Hospitality service package for rooms -- Coordination with front office -- Operations management in hospitality industry.

"The front office is the heart of the hotel operation because it is the first place that guests encounter upon their arrival. If the front office makes a bad impression, it does not matter how good the rest of the hotel is. They will leave. Front Office Operations uses a human resources approach to wrap the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This persist its importance on applying theory and management strategies, as well as given that updated text on technology’s role in the modernized front office. The front office of a hotel is the most visible department of the hotel. Guests have the most integration with staff included in the front office. This is where guest check in and receive their room keys and pick up mail and messages. Front office departments include reception, concierge and bell service. The accounting department is also included as part of the front office. This book text is logically presented in the order of operations, beginning with an overview of lodging and then moving ahead through a tour of the today’s front office, an appraisal of the guest cycle, and an analysis of guest services."--Back cover

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