Front office operations : a guide to effective customer service /
Bajao, Grayfield T.
Front office operations : a guide to effective customer service / Grayfield T. Bajao, Rene D. Osorno. - Quezon City : Wiseman's Books Trading, Inc., c2020. - x, 333 pages : illustrations ; 26 cm
Includes bibliographical references.
Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system -- Provide accommodation reception service -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services.
9786214180943 (pbk)
Hospitality industry--Front desk
Hotel front desk personnel
Hospitality industry--Management
Hotel management
TX911.3 / F75B16 2020
Front office operations : a guide to effective customer service / Grayfield T. Bajao, Rene D. Osorno. - Quezon City : Wiseman's Books Trading, Inc., c2020. - x, 333 pages : illustrations ; 26 cm
Includes bibliographical references.
Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system -- Provide accommodation reception service -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services.
9786214180943 (pbk)
Hospitality industry--Front desk
Hotel front desk personnel
Hospitality industry--Management
Hotel management
TX911.3 / F75B16 2020