Front office operations : a guide to effective customer service / Grayfield T. Bajao, Rene D. Osorno.
Material type:
TextLanguage: English Publication details: Quezon City : Wiseman's Books Trading, Inc., c2020.Description: x, 333 pages : illustrations ; 26 cmContent type: - text
- unmediated
- volume
- 9786214180943 (pbk)
- TX911.3 F75B16 2020
| Item type | Current library | Collection | Call number | Materials specified | URL | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|---|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | F RUS TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c1 | Room use only | 79247 | 00081704 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c2 | Available | 79248 | 00081705 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c3 | Available | 79249 | 00081706 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c4 | Available | 79694 | 00082117 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c5 | Available | 79695 | 00082118 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 F75B16 2020 (Browse shelf(Opens below)) | Link to resource | c6 | Available | 79696 | 00082119 |
Includes bibliographical references.
Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system -- Provide accommodation reception service -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services.
Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79247 PNR PHP 628.20 2021-01-047F 2021-1-0069 copy 1
Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79248 PNR PHP 628.20 2021-01-047F 2021-1-0069 copy 2
Fund 164 Wiseman's Books Trading, Inc. Purchased 02/04/2021 79249 PNR PHP 628.20 2021-01-047F 2021-1-0069 copy 3
Fund 164 Wiseman's Books Trading, Inc. Purchased 08/04/2021 79694 pnr PHP 628.20 2021-06-337 2021-1-0275 copy 4
Fund 164 Wiseman's Books Trading, Inc. Purchased 08/04/2021 79695 pnr PHP 628.20 2021-06-337 2021-1-0275 copy 5
Fund 164 Wiseman's Books Trading, Inc. Purchased 08/04/2021 79696 pnr PHP 628.20 2021-06-337 2021-1-0275 copy 6
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