Service management principles for hospitality and tourism /
Kalacas, Maria Rellie B.
Service management principles for hospitality and tourism / by Maria Rellie B. Kalacas. - Oakville, ON : Society Publishing, 2020, c2021. - 1 online resource (xviii, 230, pages) : color illustrations.
https://portal.igpublish.com/iglibrary/ is required to read this e-book.
Include index
1. Introduction to hospitality and tourism -- 2. Communication in hospitality and tourism sector --- 3. Food service management -- 4. Marketing in the hospitality industry -- 5. Quality management in hospitality sector -- 6. Customer satisfaction in hospitality and tourism sector -- 7. Management of corporate travel and tourist -- 8. Network and technological management -- 9. Challenges in the hospitality and tourism sector -- 10. Future prospects of hospitality and tourism
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.
9781774073131 (e-book)
Hospitality industry
Hospitality industry--Management
Tourism
TX911.3 / M27K12 2021
Service management principles for hospitality and tourism / by Maria Rellie B. Kalacas. - Oakville, ON : Society Publishing, 2020, c2021. - 1 online resource (xviii, 230, pages) : color illustrations.
https://portal.igpublish.com/iglibrary/ is required to read this e-book.
Include index
1. Introduction to hospitality and tourism -- 2. Communication in hospitality and tourism sector --- 3. Food service management -- 4. Marketing in the hospitality industry -- 5. Quality management in hospitality sector -- 6. Customer satisfaction in hospitality and tourism sector -- 7. Management of corporate travel and tourist -- 8. Network and technological management -- 9. Challenges in the hospitality and tourism sector -- 10. Future prospects of hospitality and tourism
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role of communication in this sector. It brings the focus of the readers to food service management and the aspect of marketing in the hospitality industry. Also discussed in the book is the quality management in the hospitality industry, the role f customer satisfaction in this sector, the management of corporate travel and tourists, the management in technological and networking sense, the challenges that lie in the hospitality and tourism sector and the future that the sector may undergo. The readers are provided with the basic knowledge on all the possible aspects of the management of hospitality and tourism sector.
9781774073131 (e-book)
Hospitality industry
Hospitality industry--Management
Tourism
TX911.3 / M27K12 2021