MARC details
| 000 -LEADER |
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| fixed length control field |
03745nam a2200325 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20210226090654.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
200629s19uu xx 00 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
CvSU Main Campus Library |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.812 |
| Item number |
D24 2018 |
| 100 10 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Darantinao, Marvin N. |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer relations management of Conduent Business Services Philippines, Inc. / |
| Statement of responsibility, etc. |
Marvin N. Darantinao. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Indang, Cavite, |
| Date of publication, distribution, etc. |
2018. |
| Name of publisher, distributor, etc. |
Cavite State University- Main Campus, |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 43 p. : ill. ; 28 cm. |
| Other physical details |
illustrations ; |
| Dimensions |
cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 500 ## - GENERAL NOTE |
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| General note |
Case Study (Bachelor of Science in Business Management Major in Marketing Management) Cavite State University |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Darantinao. Marvin N. Customer Relations Management of Conduent Business Services Phililippnes, Inc. An Undergraduate Case Study. Bachelor of Science in Business Management, major in Marketing Management. Cavite State University, Indang, Cavite. June 2018. Adviser: Betsy Rose S. Fidel. <br/>The case study was conducted at Conduent Business Services Phil Inc. located at MM 123 Ground Floor, Main Mall of Asia, SM Central Business Park Bay City, Pasay City, and 1300 Metro Manila from September to October, 2017. It aimed to describe the firm's customer relation management strategy and the services they offered to their applicants (clients), analyze the sourcing and recruitment operation of the company by the use of SWOT analysis, and recommend feasible solutions to the identified problems that the company had been facing. <br/>The data and information were collected through personal interviews with the sourcing team leader, recruitment team, and some selected employees. Other needed data and information were gathered through files and records of the company and by observing different operations and activities involved. The company practices customer relation procedure for the testing process for new clients. The sourcing and recruitment teams were responsible for implementing this process. They send invites to applicants (clients) through social media and conduct proper examinations to them. After analyzing the operations of the sourcing and recruitment teams of Conduent Business Services Phil Inc., the firm give high quality service to gain their new clients trust and keep a good relation with them. Though the company can provide quality of services to serve their clients, still they are like other firms that face problems through their operations. Not being prepared for the return of intense recruiting competition, misunderstanding of post-contract processes and decision rights, and lack of the facilities to accommodate their clients are some of the problems that the sourcing and recruitment team of the firm has encountered. For these problems the firm must make sure that their recruitment employees are well trained and prepared to join the intense competition, both their clients and service providers should clearly understand their rights and the contents of the contract before they sign. Also they should improve their facilities to properly assist their clients.<br/> |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Method of acquisition |
Submitted to the University Library |
| Date of acquisition |
May 08, 2019 |
| Accession number |
CS-566 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer satisfaction. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Customer services. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
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| 9 (RLIN) |
1343 |
| Course or Program |
Bachelor of Science in Business Management |
| Major |
Marketing Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| 9 (RLIN) |
1536 |
| Personal name |
Fidel, Betsy Rose S. |
| Relator term |
adviser |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Port |
80 |
| Link text |
View Abstract |
| Electronic File |
<a href="http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=cecee4e5b6e2404f01a30e35e2fb89f4">http://library.cvsu.edu.ph/cgi-bin/koha/opac-retrieve-file.pl?id=cecee4e5b6e2404f01a30e35e2fb89f4</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Theses / Manuscripts |
