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Customer relations management of Conduent Business Services Philippines, Inc. / Marvin N. Darantinao.

By:

Darantinao, Marvin N [author]

Contributor(s):

Fidel, Betsy Rose S [adviser]

Material type: Text

TextLanguage: English Publication details: Indang, Cavite, 2018. Cavite State University- Main Campus,Description: xii, 43 p. : ill. ; 28 cm. illustrations ; cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.812 D24 2018

Online resources:

View Abstract

Abstract: Darantinao. Marvin N. Customer Relations Management of Conduent Business Services Phililippnes, Inc. An Undergraduate Case Study. Bachelor of Science in Business Management, major in Marketing Management. Cavite State University, Indang, Cavite. June 2018. Adviser: Betsy Rose S. Fidel. The case study was conducted at Conduent Business Services Phil Inc. located at MM 123 Ground Floor, Main Mall of Asia, SM Central Business Park Bay City, Pasay City, and 1300 Metro Manila from September to October, 2017. It aimed to describe the firm's customer relation management strategy and the services they offered to their applicants (clients), analyze the sourcing and recruitment operation of the company by the use of SWOT analysis, and recommend feasible solutions to the identified problems that the company had been facing. The data and information were collected through personal interviews with the sourcing team leader, recruitment team, and some selected employees. Other needed data and information were gathered through files and records of the company and by observing different operations and activities involved. The company practices customer relation procedure for the testing process for new clients. The sourcing and recruitment teams were responsible for implementing this process. They send invites to applicants (clients) through social media and conduct proper examinations to them. After analyzing the operations of the sourcing and recruitment teams of Conduent Business Services Phil Inc., the firm give high quality service to gain their new clients trust and keep a good relation with them. Though the company can provide quality of services to serve their clients, still they are like other firms that face problems through their operations. Not being prepared for the return of intense recruiting competition, misunderstanding of post-contract processes and decision rights, and lack of the facilities to accommodate their clients are some of the problems that the sourcing and recruitment team of the firm has encountered. For these problems the firm must make sure that their recruitment employees are well trained and prepared to join the intense competition, both their clients and service providers should clearly understand their rights and the contents of the contract before they sign. Also they should improve their facilities to properly assist their clients.

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Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	658.812 D24 2018 (Browse shelf(Opens below))		Room use only	CS-566		00017796

Case Study (Bachelor of Science in Business Management Major in Marketing Management) Cavite State University

Includes bibliographical references.

Darantinao. Marvin N. Customer Relations Management of Conduent Business Services Phililippnes, Inc. An Undergraduate Case Study. Bachelor of Science in Business Management, major in Marketing Management. Cavite State University, Indang, Cavite. June 2018. Adviser: Betsy Rose S. Fidel.
The case study was conducted at Conduent Business Services Phil Inc. located at MM 123 Ground Floor, Main Mall of Asia, SM Central Business Park Bay City, Pasay City, and 1300 Metro Manila from September to October, 2017. It aimed to describe the firm's customer relation management strategy and the services they offered to their applicants (clients), analyze the sourcing and recruitment operation of the company by the use of SWOT analysis, and recommend feasible solutions to the identified problems that the company had been facing.
The data and information were collected through personal interviews with the sourcing team leader, recruitment team, and some selected employees. Other needed data and information were gathered through files and records of the company and by observing different operations and activities involved. The company practices customer relation procedure for the testing process for new clients. The sourcing and recruitment teams were responsible for implementing this process. They send invites to applicants (clients) through social media and conduct proper examinations to them. After analyzing the operations of the sourcing and recruitment teams of Conduent Business Services Phil Inc., the firm give high quality service to gain their new clients trust and keep a good relation with them. Though the company can provide quality of services to serve their clients, still they are like other firms that face problems through their operations. Not being prepared for the return of intense recruiting competition, misunderstanding of post-contract processes and decision rights, and lack of the facilities to accommodate their clients are some of the problems that the sourcing and recruitment team of the firm has encountered. For these problems the firm must make sure that their recruitment employees are well trained and prepared to join the intense competition, both their clients and service providers should clearly understand their rights and the contents of the contract before they sign. Also they should improve their facilities to properly assist their clients.

Submitted to the University Library May 08, 2019 CS-566