Analysis of labor mismatch in Business Process Outsourcing (BPO) industry in Cavite / by Ma. Christelle L. Almoradie.

By:

Almoradie, Ma. Christelle L [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 2018. Cavite State University- Main Campus,Description: xvii, 90 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

331 Al6 2018

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Economics, Management and Development Studies (CEMDS), Department of Economics

Abstract: ALMORADIE, MA. CHRISTELLE L., APARRE, SHYNA WAY S., and VIDALLO, ALEXA MAE V. Analysis of Labor Mismatch in Business Process Outsourcing (BPO) Industry in Cavite. Undergraduate Thesis, Bachelor of Science in Business Management major in Business Economics. Cavite State University. Indang, Cavite. June 2018. Adviser: Ms. Reinalene Joy M. Ayos. The study was conducted in selected Business Processing Outsourcing companies in Cavite. The data gathered were statistically treated using standard deviation, percentage, mean. There are five courses that appear in labor mismatch in which BS Information Technology has the highest number of courses and BS Tourism and BS Hotel and Restaurant Management were the lowest number of respondents. There are 16 BPO companies in Cavite. Three of them stopped their operation in the past few years. Majority of the respondents were college and high school graduates. On the other hand, the researchers conducted the study with 150 call center agents in five selected BPO companies in Cavite. The different reasons for the employees working in BPO companies using the indicators of education, salary and wages, using connection to the workplace, qualification, and location. Further, it determined the types of labor mismatch such as Skill Mismatch, Qualification Mismatch, and Regional & Sectoral Mismatch that exist in the industry. Further, minimum hiring qualifications were also gathered to support the existence of labor mismatch. There are advantages and disadvantages of working in BPO company. Majority of the respondents considered high payment and benefits. However, most of the call center agents consider having poor health and the consistent graveyard shift as the disadvantages of working in the said industry.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	331 Al6 2018 (Browse shelf(Opens below))		Link to resource	Room use only	T-7500		00011881

Browsing Ladislao N. Diwa Memorial Library shelves, Shelving location: Theses Section, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	330.994 R66 2010 Corporate social responsibility of selected business establishments in Cavite Economic Processing Zone (CEPZ) /	331.255B73 2007 Employee's compensation package : the case of Malayan Isurance Company, Inc /	331 Al6 2013 Gender division of labor among employees of selected real state companies in Cavite /	331 Al6 2018 Analysis of labor mismatch in Business Process Outsourcing (BPO) industry in Cavite /	331 C52 2018 Opportunities and challenges of European Free Trade Association: Philippines perspective /	331 P19 2014 Industrial cooperation in the health sector between the Republic of the Philippines and the Republic of Austria /	331.0973 R72 2010 Manpower needs of selected firms in Cavite Export Processing Zone, Rosario, Cavite /	Next

Thesis (Bachelor of Science in Business Management Major in Business Economics) Cavite State University

Includes bibliographical references.

College of Economics, Management and Development Studies (CEMDS), Department of Economics

ALMORADIE, MA. CHRISTELLE L., APARRE, SHYNA WAY S., and VIDALLO, ALEXA MAE V. Analysis of Labor Mismatch in Business Process Outsourcing (BPO) Industry in Cavite. Undergraduate Thesis, Bachelor of Science in Business Management major in Business Economics. Cavite State University. Indang, Cavite. June 2018. Adviser: Ms. Reinalene Joy M. Ayos.

The study was conducted in selected Business Processing Outsourcing companies in Cavite. The data gathered were statistically treated using standard deviation, percentage, mean. There are five courses that appear in labor mismatch in which BS Information Technology has the highest number of courses and BS Tourism and BS Hotel and Restaurant Management were the lowest number of respondents. There are 16 BPO companies in Cavite. Three of them stopped their operation in the past few years. Majority of the respondents were college and high school graduates. On the other hand, the researchers conducted the study with 150 call center agents in five selected BPO companies in Cavite. The different reasons for the employees working in BPO companies using the indicators of education, salary and wages, using connection to the workplace, qualification, and location. Further, it determined the types of labor mismatch such as Skill Mismatch, Qualification Mismatch, and Regional & Sectoral Mismatch that exist in the industry. Further, minimum hiring qualifications were also gathered to support the existence of labor mismatch. There are advantages and disadvantages of working in BPO company. Majority of the respondents considered high payment and benefits. However, most of the call center agents consider having poor health and the consistent graveyard shift as the disadvantages of working in the said industry.

Submitted to the University Library July 02, 2018 T-7500

Click on an image to view it in the image viewer