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The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase.
Material type:
TextLanguage: English Publication details: New York : McGraw-Hill, c2013.Description: xvi, 223 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 9780071809931 (alk. paper)
- HF5415.5 D26 2013
| Item type | Current library | Collection | Call number | Materials specified | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
Books
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Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS HF5415.5 D26 2013 (Browse shelf(Opens below)) | Room use only | 77439 | 00077639 |
Browsing Ladislao N. Diwa Memorial Library shelves, Shelving location: Reserve Section, Collection: Non-fiction Close shelf browser (Hides shelf browser)
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| RUS HF5415.1 H25 1992 Marketing mistakes / | RUS HF5415.1 K68 2000 Marketing management / | RUS HF5415.2 T41 2013 Marketing research / | RUS HF5415.5 D26 2013 The customer service solution : managing emotions, trust, and control to win your customer's business / | RUS HF5415.5 K14 2020 Salesforce / | RUS HF5415.12 A8L55 1996 Marketing insights for the Asia Pacific / | RUS HF5415.12 A8M34 2013 Marketing in Asia / |
Includes bibliographical references and index.
Fund 164 BELVIEW Co., Inc. Purchased November 07, 2017 77439 nej PHP 1615.50 2017-10-1153 2017-1-0821