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Service operations management / by Jonah C. Pardillo.

By: Pardillo, Jonah C [author]Material type: Computer fileComputer fileLanguage: English Publication details: Oakville, ON : Canada Society Publishing, 2020 Description: 1 online resource (228, pages) : color illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 9781774075777 (e-book)Subject(s): Customer services -- Management | Consumer satisfactionLOC classification: HF5415.5 | P21 2020Online resources: Click here to read Full-Text E-Book | Log-in to the website is required to read this e-book. Click here to request access.
Contents:
1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management
Summary: Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
List(s) this item appears in: New Online E-Books 2021 (as of Nov)
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Holdings
Item type Current library Collection Call number Materials specified Status Notes Date due Barcode
Online E-Books Online E-Books Ladislao N. Diwa Memorial Library
Non-fiction OEBP HF5415.5 P21 2020 (Browse shelf(Opens below)) Available OEBP000155 OEBP000155
Compact Discs Compact Discs Ladislao N. Diwa Memorial Library
Multimedia Section
Non-fiction EB HF5415.5 P21 2020 (Browse shelf(Opens below)) Room use only CD0000908 CD0000908

https://portal.igpublish.com/iglibrary/obj/ARCLER0000770?searchid=1628730170592ESB4N6U4a5MDYq_HeYeBY

Include bibliographical references and index

1. An Introduction to service operations management. 2. Customer experiences and satisfaction -- 3. Service process improvement -- 4. networking and technology -- 5. Performance management in service operations -- 6. Strategic changes and its management -- 7. Innovations and service development -- 8. Supply chain management and service operations management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it

Fund 164 CE-Logic, Inc. Purchased March 2, 2021 OEBP000155 P. Roderno PHP 12,068.00
2021-03-110 7813 to 7820

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