Managing front office operations / Michael L. Kasavana, Richard Brooks.
Material type: TextPublication details: East Lansing, Mich. : Educational Institute of the American Hotel and Motel Association, c1991.Edition: 3rd edDescription: xii, 435p. : ill. ; 28 cmISBN:- 0866120610
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Glossary : p. G409 - 427. Includes bibliographical references and index.