Customer service in business : keeping your customers close and loyal / by Jonah C. Pardillo.

By:

Pardillo, Jonah C [author]

Material type:

Computer fileLanguage: English Publication details: Ashland : Society Publishing, 2021Description: 1 online resource (xxii, 265, pages) : color illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781774076637 (e-book)

Subject(s):

Customer services

LOC classification:

HF5415 P21 2021

Online resources:

Contents:

1. Introduction to customer service -- 2. Globalization and changing customer expectations -- 3. Customer service strategy -- 4. Essential skills in customer service -- 5. Importance of communication skills in customer service -- 6. Establishing relationship with customers and building a loyal niche -- 7. Technology in customer service -- 8. Managing customer service -- 9. Future of consumer service

Summary: The book 'Customer Service in Business: Keeping your customers close and loyal' takes the readers through the significance of the customers in businesses and hence the importance that customer service plays in running successful businesses. It chalks out several ways in which the businesses try to keep their customers loyal to their products or services and the methods they employ to ensure this. The businesses rely heavily on retaining their old customers, which is why the customer preferences and likings must be of utmost priority for them. The book also outlines various challenges that arise inn customer service and how one can deal with them.

Average rating: 0.0 (0 votes)

Holdings ( 2 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Online E-Books	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	OEBP HF5415 P21 2021 (Browse shelf(Opens below))		Available	PAV		OEBP000308
Compact Discs	Ladislao N. Diwa Memorial Library Multimedia Section	Non-fiction	EB HF5415 P21 2021 (Browse shelf(Opens below))		Room use only	PAV		EB000308

Browsing Ladislao N. Diwa Memorial Library shelves, Shelving location: Multimedia Section, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous								Next
Previous	EB HF1411 J71 2021 Populism and trade : the challenge to the global trading system /	EB HF5387 L96 2021 Business ethics : an economically informed perspective /	EB HF5415 Sa5 2021 Consumer behavior and culture /	EB HF5415 P21 2021 Customer service in business : keeping your customers close and loyal /	EB HF5549 B38 2019 Strategic human resource management : an HR professional's toolkit /	EB HF5679 Sh4 2022 Mastering QuickBooks? 2022 : the bestselling guide to bookkeeping and the QuickBooks online accounting software /	EB HM1111 W46 2020 Reading minds : how childhood teaches us to understand people /	Next

https://portal.igpublish.com/iglibrary/ is required to read this e-book.

Include index

The book 'Customer Service in Business: Keeping your customers close and loyal' takes the readers through the significance of the customers in businesses and hence the importance that customer service plays in running successful businesses. It chalks out several ways in which the businesses try to keep their customers loyal to their products or services and the methods they employ to ensure this. The businesses rely heavily on retaining their old customers, which is why the customer preferences and likings must be of utmost priority for them. The book also outlines various challenges that arise inn customer service and how one can deal with them.

Fund 164 CE-Logic Purchased April 14, 2022 OEBP000308 P. Roderno PHP No Price 0000 0000