Quality service management in tourism and hospitality / Daryl Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator.
Material type:
TextLanguage: English Series: HRM-Tourism seriesPublication details: Manila, Philippines : Rex Book Store, c2020.Edition: First editionDescription: 165 pages : illustrations, photogs ; 25 cmContent type: - text
- unmediated
- volume
- 9786210403794 (paperback)
- TX911.3 M27C81 2020
| Item type | Current library | Collection | Call number | Materials specified | URL | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|---|---|
Books
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Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | F RUS 911.3 M27C81 2020 (Browse shelf(Opens below)) | Link to resource | c1 | Room use only | 79972 | 00082340 | ||
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Books
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Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 M27C81 2020 (Browse shelf(Opens below)) | Link to resource | c2 | Available | 79973 | 00082341 | ||
|
Books
|
Ladislao N. Diwa Memorial Library Filipiniana Section | Non-fiction | FIL TX911.3 M27C81 2020 (Browse shelf(Opens below)) | Link to resource | c3 | Available | 79974 | 00082342 |
Includes bibliographical references and index.
"This textbook enables the readers to recognize and assess quality management and service management processes in a hospitality and tourism-related organization. Topics include service design, service quality, service recovery, and service failure among others."--Back cover
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79972 PNR PHP 380.00 copy 1 2022-02-058 2022-1-0140
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79973 PNR PHP 380.00 copy 2 2022-02-058 2022-1-0140
Fund 164 REX ADB STORES & SERVICES, INC. Purchased 03/23/2022 79974 PNR PHP 380.00 copy 3 2022-02-058 2022-1-0140
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