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Analysis of labor mismatch in Business Process Outsourcing (BPO) industry in Cavite / by Ma. Christelle L. Almoradie.

By:

Almoradie, Ma. Christelle L [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 2018. Cavite State University- Main Campus,Description: xvii, 90 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

331 Al6 2018

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Economics, Management and Development Studies (CEMDS), Department of Economics

Abstract: ALMORADIE, MA. CHRISTELLE L., APARRE, SHYNA WAY S., and VIDALLO, ALEXA MAE V. Analysis of Labor Mismatch in Business Process Outsourcing (BPO) Industry in Cavite. Undergraduate Thesis, Bachelor of Science in Business Management major in Business Economics. Cavite State University. Indang, Cavite. June 2018. Adviser: Ms. Reinalene Joy M. Ayos. The study was conducted in selected Business Processing Outsourcing companies in Cavite. The data gathered were statistically treated using standard deviation, percentage, mean. There are five courses that appear in labor mismatch in which BS Information Technology has the highest number of courses and BS Tourism and BS Hotel and Restaurant Management were the lowest number of respondents. There are 16 BPO companies in Cavite. Three of them stopped their operation in the past few years. Majority of the respondents were college and high school graduates. On the other hand, the researchers conducted the study with 150 call center agents in five selected BPO companies in Cavite. The different reasons for the employees working in BPO companies using the indicators of education, salary and wages, using connection to the workplace, qualification, and location. Further, it determined the types of labor mismatch such as Skill Mismatch, Qualification Mismatch, and Regional & Sectoral Mismatch that exist in the industry. Further, minimum hiring qualifications were also gathered to support the existence of labor mismatch. There are advantages and disadvantages of working in BPO company. Majority of the respondents considered high payment and benefits. However, most of the call center agents consider having poor health and the consistent graveyard shift as the disadvantages of working in the said industry.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	331 Al6 2018 (Browse shelf(Opens below))		Link to resource	Room use only	T-7500		00011881

Thesis (Bachelor of Science in Business Management Major in Business Economics) Cavite State University

Includes bibliographical references.

College of Economics, Management and Development Studies (CEMDS), Department of Economics

ALMORADIE, MA. CHRISTELLE L., APARRE, SHYNA WAY S., and VIDALLO, ALEXA MAE V. Analysis of Labor Mismatch in Business Process Outsourcing (BPO) Industry in Cavite. Undergraduate Thesis, Bachelor of Science in Business Management major in Business Economics. Cavite State University. Indang, Cavite. June 2018. Adviser: Ms. Reinalene Joy M. Ayos.

The study was conducted in selected Business Processing Outsourcing companies in Cavite. The data gathered were statistically treated using standard deviation, percentage, mean. There are five courses that appear in labor mismatch in which BS Information Technology has the highest number of courses and BS Tourism and BS Hotel and Restaurant Management were the lowest number of respondents. There are 16 BPO companies in Cavite. Three of them stopped their operation in the past few years. Majority of the respondents were college and high school graduates. On the other hand, the researchers conducted the study with 150 call center agents in five selected BPO companies in Cavite. The different reasons for the employees working in BPO companies using the indicators of education, salary and wages, using connection to the workplace, qualification, and location. Further, it determined the types of labor mismatch such as Skill Mismatch, Qualification Mismatch, and Regional & Sectoral Mismatch that exist in the industry. Further, minimum hiring qualifications were also gathered to support the existence of labor mismatch. There are advantages and disadvantages of working in BPO company. Majority of the respondents considered high payment and benefits. However, most of the call center agents consider having poor health and the consistent graveyard shift as the disadvantages of working in the said industry.

Submitted to the University Library July 02, 2018 T-7500